Strategic Service Delivery Director

Há 5 dias

São Paulo, São Paulo, Brasil beBeeLeader Tempo inteiro US$120.000 - US$170.000

Dynamic Leader for Services Consulting

We seek an experienced leader to spearhead our growing team of Services Consultants in the LATAM region.

This role oversees project success, manages escalations, and fosters strong partnerships with Sales and Solution Architects to deliver exceptional customer outcomes.

The leader will drive regional initiatives that improve processes and scale business while overseeing delivery.

Key Responsibilities:
  • Team Leadership & Development:
    • Lead, coach, and develop a team of Services Consultants in the LATAM region.
    • Foster accountability, collaboration, and continuous learning within the team.
    • Provide performance feedback, career guidance, and mentoring to direct reports.
  • Regional Business Ownership:
    • Own and manage Services revenue delivery for LATAM, including project forecasting, quarterly target tracking, and weekly reporting.
    • Ensure successful delivery and overall health of the LATAM Professional Services portfolio.
    • Drive operational excellence through project oversight, process improvements, and best practice adoption.
  • Customer Success & Escalation Management:
    • Serve as primary escalation point for LATAM Professional Services projects.
    • Partner with internal teams to resolve issues promptly while ensuring positive customer experiences.
    • Build trusted relationships with executive stakeholders across key customer accounts.
  • Cross-Functional Partnerships:
    • Partner with Solution Architect team to scope and define new customer engagements.
    • Collaborate with Sales team to align on customer expectations, drive implementations, and identify expansion opportunities.
    • Ensure seamless collaboration between regional Professional Services and global teams.
  • Global & Regional Initiatives:
    • Contribute to and co-lead global and regional programs improving service delivery processes, tools, and operational efficiency.
    • Represent the LATAM region in global Professional Services strategy discussions and initiatives.
Requirements:
  • 6+ years of experience in software implementation, preferably with leadership experience.
  • Proven experience managing and leading a consulting or delivery team.
  • Demonstrated success in owning and achieving revenue or delivery targets.
  • Strong background in managing customer escalations and influencing executive-level stakeholders.
  • Experience building and maintaining cross-functional relationships with Sales, Solution Architects, and other internal teams.
  • Excellent communication and presentation skills, in both Portuguese and English (Spanish a plus).
  • Strong business acumen, balancing customer needs, team capacity, and revenue goals.
  • Comfortable working in fast-paced, high-growth, and global environments.

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