Enterprise Automation Specialist

Há 4 dias


Brasil Botcity Tempo inteiro
Job Overview

We are seeking an experienced Enterprise Automation Specialist to join our team at BotCity. As a key member of our automation team, you will be responsible for ensuring customer satisfaction through fast, quality technical support and a stellar customer experience.

Responsibilities
  1. Technical Support: Provide first-level technical support to customers via videoconference, email, and chat, resolving issues related to software applications and services.
  2. Troubleshooting and Resolution: Diagnose, troubleshoot, and resolve hardware, software, and network issues by collaborating with internal teams and utilizing support tools.
  3. Documentation and Tracking: Document and track all customer interactions, issues, and resolutions in the support ticketing system, ensuring timely follow-up and closure.
  4. Solution Ownership: Own the solution to tickets end-to-end, escalating complex issues to higher-level support or development teams, providing detailed information, and following up until resolution.
  5. Knowledge Base and Training: Develop and maintain knowledge base articles, FAQs, and technical documentation to assist customers and internal team members.
  6. Relationship Building: Build long-lasting relationships with developers and other technical users.
  7. User Training: Conduct user training sessions and webinars to improve customer knowledge and product utilization.
  8. Feedback and Insights: Provide feedback to the Product, Customer Success, and other internal teams to enhance the company's offerings.
  9. Strategic Planning: Contribute to BotCity's strategic plan; provide insights into technical support best practices, challenges, and lessons learned.
Requirements
  • Bachelor's Degree: Bachelor's degree or equivalent practical experience in Computer Science, Information Technology, or a related field.
  • Technical Experience: Proven experience (2+ years) in a technical support or helpdesk role, providing support for software applications.
  • Python Experience: Robust experience coding in Python.
  • RPA Experience: Relevant hands-on experience with Python RPA and Intelligent Automation projects.
  • Problem-Solving Skills: Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively and efficiently, escalating when needed in a timely manner.
  • Communication Skills: Excellent written and verbal communication as well as good relationship-building skills.
  • Support Tools: Experience with support tools and ticketing systems such as, but not limited to, Zoho, Zendesk, and Jira.
  • Software Proficiency: Experience working with MS Office/Excel, Google Suite, Notion, Slack.
  • Travel Requirements: Ability to travel as needed to meet the team.
  • Language Skills: English - Advanced (Reading, Comprehension, and Writing).
Preferred Qualifications
  • Technical Consulting: Prior experience with technical consulting and software implementation.
  • BotCity Products: Experience working with BotCity products.
  • Global Teams: Experience with providing technical support to global teams.
  • Training Materials: Ability to create and deliver technical training materials and user guides.
  • Startup Environment: Prior experience in an early-stage, high-growth, and fast-paced startup environment.
  • Spanish Language: Spanish - Advanced (Reading, Comprehension, and Writing).
Benefits
  • Competitive Salary: $80,000 - $100,000 per year.
  • Paid Time Off: 30 days per year.
  • Remote Work: 100% remote and flexible hours.
  • Global Team Opportunities: Opportunity to work in a global team with teams in San Francisco and São Paulo.


  • Brasil Luxoft Tempo inteiro

    Job OverviewWe are seeking a highly skilled Senior QA Automation Specialist to join our team at Luxoft.About the Role:The primary objective of this position is to integrate 'public cloud' based applications with the enterprise cloud of a major healthcare company based in the United States. The scope of work will primarily focus on addressing security...


  • Brasil Luxoft Tempo inteiro

    Job SummaryLuxoft is seeking a skilled Quality Assurance Automation Lead to join our team. As a Quality Assurance Automation Lead, you will be responsible for integrating public cloud-based applications with our enterprise cloud.Key ResponsibilitiesCollaborate with cross-functional teams and clients to identify the best solutions.Quickly onboard to...


  • Brasil Luxoft Tempo inteiro

    OverviewLuxoft is a cutting-edge software development company that requires a seasoned professional to lead its quality assurance automation efforts.Job DescriptionWe are seeking a highly skilled Senior Quality Assurance Automation Specialist to join our team and take charge of our QA automation processes.Required Skills and QualificationsAt least 5 years of...


  • Brasil ASUAN S.A. (Frontmatec Group) Tempo inteiro

    ASUAN S.A. (Frontmatec Group)Job Summary:The company is seeking an Automation Solutions Specialist to lead the development and implementation of robotic solutions for the red meat processing industry.Main Responsibilities:Lead the development and implementation of robotic solutions for the red meat processing industryAbout the Job:This position involves...


  • Brasil Marvel Marketers Tempo inteiro

    We are seeking a highly skilled Marketing Automation Solutions Specialist to join our team at Marvel Marketers. In this role, you will have the opportunity to work with sophisticated clients and help them achieve their marketing goals through automation.The ideal candidate will have 2-4 years of experience in Marketo software and possess excellent...


  • Brasil Marvel Marketers Tempo inteiro

    About the RoleWe are seeking an experienced Digital Marketing Automation Consultant to join our team at Marvel Marketers. As a specialist in marketing automation, you will partner with clients to drive success in their marketing efforts.ResponsibilitiesWork closely with stakeholders on marketing teams to drive campaign production execution and operationsOwn...


  • Brasil RVP Consultants Tempo inteiro

    Job OverviewThe Enterprise Application Support Specialist is a key member of our dynamic client-facing technical team, responsible for supporting both custom-developed and third-party applications.The position demands robust analytical and technical capabilities to troubleshoot and solve complex system issues in a fast-paced setting. Excellent communication...


  • Brasil Sui Tempo inteiro

    About Latitude.shLatitude.sh is a global computing platform that enables businesses to deploy single-tenant Bare Metal instances worldwide. Our team of passionate professionals aims to build the fastest, easiest-to-use, and developer-centric Cloud infrastructure.Job OverviewWe are seeking an experienced Infrastructure Engineer to join our growing team. As a...


  • Brasil Digital Alchemy Limited Tempo inteiro

    Digital Alchemy Limited, a global marketing automation services provider, seeks an experienced professional to join our team as a Marketing Automation Technical Support Specialist. We offer a competitive salary of approximately $80,000 per annum.About the RoleThe successful candidate will be responsible for monitoring daily campaign execution, identifying...


  • Brasil Syniti Tempo inteiro

    About SynitiSyniti is a trusted enterprise data partner, delivering data its clients can rely on for business-critical decisions through a unique combination of intelligent software and data experts.The company empowers businesses to configure the role of enterprise data from afterthought to foundational first step, enabling leading companies to grow with...


  • Brasil GigaBrain Tempo inteiro

    About GigaBrainWe are a renowned Amazon marketing agency dedicated to empowering brands to thrive on Seller Central and beyond. Our team is passionate about leveraging innovative technologies to optimize operations, streamline processes, and unlock business potential.Role OverviewWe seek a highly skilled E-commerce Automation Specialist to develop...


  • Brasil Premier Tech Tempo inteiro

    Job DescriptionPremier Tech, a leading manufacturer of industrial packaging equipment and one of the largest FANUC robot integrators, is seeking a Senior Automation Engineer to support its continued growth. This position plays a crucial role in the success of multi-million dollar custom engineering materials handling projects, creating engineered products...


  • Brasil GigaBrain Tempo inteiro

    About the Role We are an Amazon marketing agency passionate about helping brands thrive on Seller Central and beyond. We're looking for a tech-savvy E-commerce Automation Specialist to develop cutting-edge systems that streamline operations, optimize Seller Central processes, and create innovative workflows in Airtable using ChatGPT and AI...

  • Automation Specialist

    4 semanas atrás


    Brasil Sagan Tempo inteiro

    Job Overview:We are seeking an experienced Automation Specialist to join our team in supporting clinical trials. The successful candidate will have expertise in developing automated systems to manage patient data, ensuring HIPAA compliance and efficient transfer of information to partnering hospitals.About the Role:The Automations Lead will be responsible...


  • Brasil ZF Friedrichshafen AG Tempo inteiro

    About the RoleWe are seeking a highly skilled Integration Architect to join our team at ZF Friedrichshafen AG.Key ResponsibilitiesDesign and architect integration solutions based on business requirements and enterprise technical architecture.Apply MuleSoft Anypoint Platform knowledge to create scalable and secure integration designs.Implement integration...


  • Brasil XE Tempo inteiro

    XE is a global leader in providing currency services, including our Currency Converter, Market Analysis, and secure Money Transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile apps, and by phone. Our team is seeking a QA Automation Specialist to join us in building exciting products such as our...


  • brasil GigaBrain Tempo inteiro

    About the Role We are an Amazon marketing agency passionate about helping brands thrive on Seller Central and beyond. We're looking for a tech-savvy E-commerce Automation Specialist to develop cutting-edge systems that streamline operations, optimize Seller Central processes, and create innovative workflows in Airtable using ChatGPT and AI integrations....


  • Brasil Syniti Tempo inteiro

    Job Summary:Syniti, a global leader in Enterprise Data Management, seeks an experienced Data Migration Consultant Lead to join our team. As a key member of our data migration team, you will be responsible for managing a team of consultants on all aspects of data work for clients across the globe.About Us:Syniti empowers businesses to make data-driven...

  • Automation Engineer III

    1 semana atrás


    Brasil InComm Payments Tempo inteiro

    About InComm PaymentsWe are a pioneer in the payment industry, founded over 30 years ago and continuing to grow with over 3,000 employees in 35 countries worldwide. We own over 400 global technical patents and a network of 525,000 points of retail distribution.Our focus on innovation, quality, passion, integrity, and responsibility drives us forward as we...


  • Brasil CodiLime Tempo inteiro

    About the Job:As a Network Test Automation Engineer at CodiLime, you will play a crucial role in developing and enhancing our Test Automation Framework for diverse Network solutions. This is an excellent opportunity to collaborate with a globally recognized networking company and have a significant impact on their modern, flagship products.Main...