
Senior Client Advocate
1 dia atrás
At the forefront of customer success, you will be instrumental in ensuring our clients derive maximum value from our solutions.
Key Responsibilities- Develop and nurture long-lasting relationships with key stakeholders.
- Serve as the primary point of contact for client inquiries, concerns, and escalations.
- Regularly engage with senior decision-makers to understand their evolving needs and expectations.
- Collaborate with clients to identify opportunities for maximizing the value they derive from our products.
The successful candidate will play a pivotal role in building and maintaining strong relationships with key stakeholders. They will be responsible for ensuring our clients become enthusiastic advocates of our solutions.
Requirements- Bachelor's degree in Technology or Business.
- 10+ years experience in a customer-facing role that includes issue resolution, relationship management, and stakeholder management.
- Previous experience in roles requiring technical understanding, particularly in customer success management within the technology industry.
- Strong understanding of fraud prevention.
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