Service Delivery Specialist
Há 21 horas
Our organization seeks a skilled Service Delivery Specialist to provide high-quality services in the field of Shift solutions for project migration, consulting, and technical assessments.
The successful candidate will be responsible for working closely with project managers during the planning phase, documenting business requirements at any stage of a project, and supporting product or customization areas regarding requirements.
Key Responsibilities:- Collaborate with project managers to plan projects effectively;
- Document business requirements throughout the project lifecycle;
- Support product teams in meeting client needs;
- Configure Shift solutions to meet client expectations;
- Assist clients in collecting, organizing, and recording configurations;
- Organize, document, and facilitate training sessions;
- Maintain up-to-date project and technical documentation, including hours worked;
- Develop technical documentation for Shift solutions.
- Higher education in Biomedicine, Administration, Accounting, Finance, or related fields;
- Advanced Excel skills;
- Knowledge of project management methodologies such as PMI, Agile – Kanban;
- Experience with laboratory routines (billing/post-analytical);
- Willingness to travel extensively;
- Proficiency in English and Spanish.
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