ServiceNow Administrator Sr
Há 5 dias
We are seeking a highly skilled ServiceNow Administrator to join our team at Tata Consultancy Services. As a ServiceNow Administrator, you will be responsible for coordinating with users to resolve issues related to ServiceNow, providing resolution and root cause analysis for incidents, processing requests, and working on ServiceNow release management activities.
Key Responsibilities- Coordinate with users to resolve ServiceNow-related issues
- Provide resolution and root cause analysis for incidents
- Process requests related to ServiceNow
- Work on ServiceNow release management activities
- Monitor ServiceNow integration jobs and troubleshoot and fix any issues
- Knowledge and experience in Javascript, client and server-side scripting, business rules, script inclusion, UI actions, UI policies, data policies, and all scripting aspects of the ServiceNow system
- Knowledge and experience in UI interfaces within ServiceNow, including Service Portal, CMS, Native UI pages, UI Macros, CSS, HTML, and Angular JS
- Excellent debugging and troubleshooting skills
- Excellent communication, presentation, listening, and negotiation skills
- Good problem-solving skills with the ability to assist in determining the root cause of problems and offering recommendations or suggestions for a quick but effective resolution
- Certified System Administrator
- Certified application developer (good to have)
- Knowledge and experience in Javascript, client and server-side scripting, business rules, script inclusion, UI actions, UI policies, data policies, and all scripting aspects of the ServiceNow system
- Knowledge and experience in UI interfaces within ServiceNow, including Service Portal, CMS, Native UI pages, UI Macros, CSS, HTML, and Angular JS
- Administrative tasks for CSM, HRSD, WSD, and General ServiceNow
- Certified System Administrator
- Certified application developer
- Professional development and constant evolution of your skills, always in line with your interests
- Opportunities to work outside Brazil
- A collaborative, diverse, and innovative environment that encourages teamwork
- Good understanding of business processes in supply chain planning
- Data migration, including data mapping, trial loads, and reconciliation
- Liaising between various internal and external teams
- Testing, including unit and integration testing
- Coordinate with users to complete UAT
- Participate in cut-over activities
- Health insurance
- Dental Plan
- Life insurance
- Transportation vouchers
- Meal/Food Voucher
- Childcare assistance
- Gympass
- TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social, and financial assistance to associates
- Partnership with SESC
- Reimbursement of Certifications
- Free TCS Learning Portal – Online courses and live training
- International experience opportunity
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Recognition for performance
- Xcelerate – Free Mentoring Career Platform
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