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Senior IT Infrastructure Analyst

4 semanas atrás

Caxias do Sul, Rio Grande do Sul, Brasil Eaton Tempo inteiro

Eaton is seeking a Senior IT Infrastructure Analyst to work at our Caxias plant.

Key Responsibilities:

The primary function of this role is to provide independent client infrastructure support, covering PC, Laptop, PC/Laptop Peripheral, Mobile Device, and Printers. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution.

Additional Responsibilities:

Provide "smart hands" and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams.

Essential Functions:

  • Deployment, configuration, and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system, and standard productivity software for internal IT users at locations within a geographic Zone.
  • Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management, and Project Management to serve internal IT users and drive high performance against operational metrics.
  • Share information about best practices with internal IT users to increase user satisfaction and productivity.
  • PC Lifecycle Management, including Provisioning, Asset Management, and Disposal.
  • Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and participation in site BCM Workshops for sites within the geographic Zone.

Requirements:

Possui experiência com infraestrutura e atendimento à usuários?
Possui experiência atendendo remotamente diferentes regiões (Brasil ou exterior)?

Working Conditions:

Local do trabalho: Presencial