IT Service Delivery Specialist
2 semanas atrás
Heidrick & Struggles is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations.
The RoleThe IT Service Delivery Analyst is an advocate for Heidrick users, whose primary objective is helping all Heidrick users be more efficient and productive.
Key Responsibilities- Provide technical support to Heidrick-users, focusing on troubleshooting and resolving hardware and software issues.
- Develop specialized expertise based on the needs of the company, serving as the escalation point for specialized issues.
- Document all interactions, updates, and resolution accurately in our ticketing system.
- Manage local and regional office IT support, including moves and changes, to ensure smooth operations.
- Support onboarding activities related to mergers and acquisitions, ensuring seamless integration into existing systems.
- Act as a liaison between the end-users and the engineering and infrastructure teams, ensuring that the user experience remains a priority.
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
3+ years of experience in IT support, with at least 2 years in a Level 2 or similar role.
Strong technical skills in troubleshooting and supporting Windows and macOS operating systems.
Experience with Active Directory, Microsoft 365, Cloud technologies, VPN, and remote access tools.
Fluent in Spanish, English, and Portuguese.
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