IT Service Delivery Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil Heidrick & Struggles Tempo inteiro

Job Title: IT Service Delivery Analyst

Job Summary: We are seeking an IT Service Delivery Analyst to join our team at Heidrick & Struggles. As an IT Service Delivery Analyst, you will be responsible for providing technical support to our users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide technical support to users via phone, email, and in-person
  • Troubleshoot hardware and software issues, including operating system, network connectivity problems, and application errors
  • Manage local and regional office IT support, including moves and changes
  • Support onboarding activities related to mergers and acquisitions
  • Handle escalations from Helpdesk and requests from other IT Service Delivery Analysts and other internal IT staff

Requirements:

  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field
  • 3+ years of experience in IT support, with at least 2 years in a Level 2 or similar role
  • Strong technical skills in troubleshooting and supporting Windows and macOS operating systems
  • Experience with Active Directory, Microsoft 365, Cloud technologies, VPN, and remote access tools

Preferred Qualifications:

  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate
  • Fluent in Spanish, English, and Portuguese

About Heidrick & Struggles:

Heidrick & Struggles is a premier provider of global leadership advisory and on-demand talent solutions. We serve the senior-level talent and consulting needs of the world's top organizations. Our team is dedicated to helping our clients change the world, one leadership team at a time.



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