Strategic Client Manager

Há 6 dias

São Paulo, São Paulo, Brasil beBeeAccount Tempo inteiro
Key Account Manager

A key account manager plays a pivotal role in ensuring the satisfaction and retention of clients and professionals alike.

Responsibilities:
  • Client Support and Relationship Management: Act as the primary point of contact for clients and independent professionals, providing support and resolving issues.
  • Onboarding and Guidance: Facilitate onboarding for new clients and employees, ensuring understanding of services and benefits.
  • Contract and Compliance Management: Oversee contract preparation and management, ensuring legal and regulatory compliance.
  • Dispute Resolution: Resolve conflicts promptly and implement measures to prevent future disputes.
  • Quality Assurance and Improvement: Monitor service quality, gather feedback, and implement improvements.
  • Communication and Reporting: Keep stakeholders informed and prepare reports on account status and challenges.
  • Professional Development Support: Support employees' professional growth through resources, training, and knowledge sharing.

Ideal Candidate:

  • Bachelor's degree in a relevant field.
  • 1-3 years of customer service or similar experience.
  • Excellent communication, interpersonal skills, attention to detail, and organization.
  • Fluent in Portuguese, Spanish, and English.
  • Proficient in MS Office, especially Excel and PowerPoint.

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