Lead Retail Sales and Service Manager

Há 6 dias

Feira de Santana, Bahia, Brasil beBeeRetail Tempo inteiro US$40.000 - US$50.000
Job Title: Retail Operations Manager

We are a leading apparel brand that exists to bridge the gap between performance and lifestyle, inspired by the sun, surf, and sand of Southern California.

Our goal is to create high-quality clothing for real life. We strive to create a diverse and inclusive workplace where everyone can thrive.

Job Overview

The Retail Operations Manager supports the day-to-day retail operations of our stores, including sales and service, team leadership, and operational excellence.

Roles and Responsibilities
  • Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional customer experience.
  • Connect with in-store customers and develop/retain a loyal following of repeat customers to drive sales.
  • Assist in developing and implementing strategies to drive sales and key performance indicators.
  • Assist in recruiting and training a team of support managers and customer experience-focused associates.
  • Train and coach team to meet and/or adhere to customer service standards and company policies and procedures.
  • Create and manage in-store events, marketing initiatives, and CRM activity to drive and reward repeat business.
  • Implement product and visual merchandising directives and techniques to maximize space and drive sales.
  • Manage inventory control procedures, including product receipt, transfers, and returns.
  • Manage and maintain store cleanliness and organization, including front-of-house and stock space.
  • Foster a work environment focused on teamwork and productivity.
Key Skills and Qualifications
  • Proficient in Microsoft Applications.
  • Proficient in point-of-sale (POS) systems.
  • Proficient in back-office operations management.
  • Proficient in visual merchandising.
  • Ability to recruit, train, manage, and develop a team.
  • Ability to work effectively and collaboratively with cross-functional teams and stakeholders.
  • Ability to make decisions independently or escalate when applicable.
  • Ability to work non-traditional hours; weekends, evenings, and holidays.
  • Strong written and verbal communication skills.
Education and Experience
  • Bachelor's Degree in Business or related field preferred.
  • Minimum 3 years' experience in a customer service-related capacity.
  • Minimum 2 years' experience in retail store management.

At our company, we value diversity and inclusivity in the workplace. If your experience is close to what we're looking for, please consider applying.

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