Customer Success Business Partner
1 semana atrás
About Wingify Software Pvt Ltd.
Wingify Software Pvt Ltd. is a leading software company in India that specializes in creating innovative technology products. Our flagship product, VWO Experience Optimization Platform, is widely used by businesses across 90 countries.
About the Job
We are looking for a highly skilled Customer Success Business Partner to join our team. The successful candidate will be responsible for guiding and advising clients to help them achieve their business goals by improving their conversion rates using VWO solutions.
Key Responsibilities
- Work closely with clients to understand their business needs and develop strategies to improve their online performance.
- Help clients track the correct metrics required for measuring their online business performance.
- Collaborate with the sales, account management, and technical teams to deliver exceptional customer service.
- Develop and manage experimentation programs to improve client conversion rates.
- Manage the onboarding process for new clients and provide them with excellent support.
- Build strong relationships with clients to increase loyalty and retention.
- Identify and resolve any issues or problems faced by clients in a timely and professional manner.
Requirements
- Fluency in Spanish and Portuguese is a must.
- Minimum 2+ years of experience in customer-facing roles.
- Excellent organizational, presentation, and communication skills.
- Knowledge of digital marketing and Conversion Rate Optimization techniques.
- Experience working with e-commerce, travel, or media companies is a plus.
What We Offer
We offer competitive compensation and incredible learning opportunities within tight-knit teams in a truly international environment. As a remote-first company, we value flexibility and work-life balance.
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