Digital Business Transformation Advisor

1 semana atrás

Porto Alegre, Rio Grande do Sul, Brasil beBeeCustomer Tempo inteiro R$95.822 - R$142.734

Customer Success Advisor Role Overview:

The role of Virtual Customer Success Partner (V-CSP) is pivotal in driving customer success and revenue growth for our organization. As a trusted advisor, the V-CSP engages with customers to help them achieve business outcomes and expand their footprint with SAP.

The V-CSP works remotely from global e-centers, leveraging a data-driven approach to prioritize 1:1 and 1:many engagement with customers. This involves developing and implementing account strategies and consumption plans that drive customer outcomes, building trusted relationships with customers, and monitoring SLA performance to maintain high levels of customer satisfaction.

The V-CSP also engages with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle. They use data and tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans.

Key Responsibilities:

  • Provide structured internal/external stakeholder alignment and communication
  • Orchestrate the onboarding process across new customers
  • Drive regular check-ins in the adoption phase to encourage usage
  • Manage customer cloud renewals, working with the Customer Renewal Center (CRC) to mitigate risk
  • Identify opportunities to grow our footprint through expansion of licenses or services

Requirements:

  • Experience in SaaS or Cloud Solutions
  • Managing customer engagements, including commercial experience
  • Multi-lingual (depending on region)
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • Good verbal and non-verbal communication skills
  • Good analytical skills
  • Bachelor equivalent

Functional Expertise:

  • Experience working in and around cloud software solutions
  • Experience managing high-volume customer engagements and ability to prioritize daily/weekly activity
  • Confidence and competence in using virtual tools (video, outreach.io, digital content, social) for customer engagement

Soft Skills:

  • Good relationship-building skills and customer presence digitally
  • Stakeholder management skills

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