Customer Success Partner Senior Advisor

Há 18 horas

Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro
**We help the world run better**
Senior Advisor - Specialist - Customer Success Partner (S-CSP). The S-CSP proactively engage with an assigned portfolio of customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The S- CSP helps customers achieve business outcomes by engaging as a trusted advisor to the customer's senior executives within a customer's buying center and aligning with the right customer LoB executive(s) for each stage of the customer's transformation. A S- CSP may also be assigned to fulfill a customer's premium subscription service like SAP Preferred Success and will therefore also support the added responsibilities of fulfilling those associated additional activities/deliverables.
In some cases, the S- CSP role will work in direct partnership with the overall coordination led by an Enterprise CSP, in other cases the S- CSP will coordinate directly with the customer. The S- CSP will provide value and expertise regarding specific LoB's. As such, the S- CSP will have strong LoB expertise regarding transformation, business process, and value realization. They are also supported by multiple life-cycle relevant centers of experts. The S- CSP will have responsibility for assuring the continuity of the customer's cloud subscription-based solutions and maximizing their usage at the product level. By assuring a high level of customer value realization, the S-CSP positively impacts SAP's business
performance, securing renewals, reducing cancellations, and enabling business to expand.
**Experience**:

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