Senior Virtual Customer Success Partner

3 semanas atrás

Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro
**We help the world run better**
**COMPANY DESCRIPTION**
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
**_
Please, submit your CV in English. Only CVs submitted in this language will be assessed._**
**Key Areas of Responsibility and Tasks**
Customer First is aiming to create an industry-leading digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and experts from SAP (vCSP) to our customers after they have purchased an SAP solution. The objective of this function will be to optimize the customer onboarding and adoption processes in order to improve renewal rates, customer satisfaction and customer success within Digital Customer Experience (CX) customer segment through a consistent, efficient and scalable methodology.
The CX Specialist vCSP will use a mid-low touch/virtual engagement approach to provide and excellent customer experience across a number of customers.
**Initial Responsibilities to include**:
The CX Specialist vCSP will act as a shared service, supporting the generalist vCSP's motion with activities that generally fall out of scope for the generalist vCSP.
**Customer Onboarding and Provisioning** - support the Generalist vCSP with non-standard onboarding and provisioning questions and customer presentations
**Proactively Monitor Customer Consumption** - Understand the Digital CX customer consumption risks and aid in developing plans, content, and enablement (in concert with our content and enablement teams) for the generalist vCSP's and our customers. In situations where potential Shelfware risk may occur, the CX vCSP Specialist should work with the end customer and

  • Virtual Customer Success Partner Advisor

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better**The Customer Success Partner engages with SAP's customers to drive & accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements. The Customer Success Partner is responsible for the management, orchestration of resources and...

  • Senior Virtual Customer Success Partner

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better****Key Areas of Responsibility and Tasks**Customer First is aiming to create an industry-leading digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and experts from SAP (vCSP) to our customers after they have purchased an SAP solution. The...

  • Global Customer Success Partner Experience Coordinator

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil beBeeCustomer Tempo inteiro R$22.000 - R$27.000

    Unlock Your PotentialThe SAP internship experience program offers university students the chance to find purpose in their careers. The Customer Advocacy team supports global customer success partners with customer renewals, adoption, expansion/upsells, and references.Key Responsibilities:Enable customer success partners by providing virtual support and...

  • Customer Success Partner Senior Advisor

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better**Senior Advisor - Specialist - Customer Success Partner (S-CSP). The S-CSP proactively engage with an assigned portfolio of customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The S- CSP helps customers achieve business outcomes by engaging as a trusted advisor to the customer's senior...

  • Senior Specialist in Partner Ecosystem Delivery

    Há 7 dias

    Porto Alegre, Rio Grande do Sul, Brasil beBeeDeliveryManagement Tempo inteiro US$100.000 - US$150.000

    Job SummaryThe role of a Senior Specialist in Delivery Management is centered around customer success through the facilitation of SAP software deployments via the partner ecosystem. The position involves managing partner delivery related activities across the entire lifecycle of our customers, focusing on successful deployments of RISE with S4HC Private...

  • Customer Success

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Customer Success - Team Manager role at Canonical 15 hours ago Be among the first 25 applicants Join to apply for the Customer Success - Team Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets....

  • Customer Success Manager

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecardJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecardGet AI-powered advice on this job and more exclusive features.SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64...

  • Customer Success Manager

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecardJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecardGet AI-powered advice on this job and more exclusive features.SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64...

  • Customer Success

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Talentflix Solucoes Ltda Tempo inteiro

    Estamos procurando um(a) Analista de Customer Success para integrar a equipe de Customer Success em uma empresa de tecnologia SaaS (Software as a Service) focada no setor de saúde e bem-estar.Para esta função, é fundamental ter experiência prévia em funções de Customer Success, Suporte ou Pré-venda em empresas SaaS e habilidade para conduzir...

  • Customer Success

    Há 7 dias

    Porto Alegre, Rio Grande do Sul, Brasil Reweb Tempo inteiro

    Somos uma agência de marketing digital presente em 10 países da América LatinaEstamos selecionando **Líder de Customer Success **com conhecimento e experiência na área.**Requisitos**:- Formação em Marketing, Jornalismo ou e áreas afins;- Experiência em Customer Success, end to end;- Estrutura para atuar de forma remota;- Disponibilidade para...