Senior Virtual Customer Success Partner

Há 8 horas

Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro
**We help the world run better**
**COMPANY DESCRIPTION**
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
**_
Please, submit your CV in English. Only CVs submitted in this language will be assessed._**
**Key Areas of Responsibility and Tasks**
Customer First is aiming to create an industry-leading digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and experts from SAP (vCSP) to our customers after they have purchased an SAP solution. The objective of this function will be to optimize the customer onboarding and adoption processes in order to improve renewal rates, customer satisfaction and customer success within Digital Customer Experience (CX) customer segment through a consistent, efficient and scalable methodology.
The CX Specialist vCSP will use a mid-low touch/virtual engagement approach to provide and excellent customer experience across a number of customers.
**Initial Responsibilities to include**:
The CX Specialist vCSP will act as a shared service, supporting the generalist vCSP's motion with activities that generally fall out of scope for the generalist vCSP.
**Customer Onboarding and Provisioning** - support the Generalist vCSP with non-standard onboarding and provisioning questions and customer presentations
**Proactively Monitor Customer Consumption** - Understand the Digital CX customer consumption risks and aid in developing plans, content, and enablement (in concert with our content and enablement teams) for the generalist vCSP's and our customers. In situations where potential Shelfware risk may occur, the CX vCSP Specialist should work with the end customer and

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