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Customer Service Specialist
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Job Summary:
We are seeking a skilled Customer Service Specialist to join our global team. This role involves delivering exceptional service to clients by responding to inquiries, resolving service requests, and maintaining data security.
Key Responsibilities:- Respond to user inquiries and requests from internal and external stakeholders.
- Maintain data security by implementing backup routines.
- Monitor and resolve service requests from initiation to closure.
- Identify and suggest improvements to the system and service process.
- Assist internal clients with software-related questions.
- High school diploma or equivalent.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience working with clients and call centers.
- Bachelor's degree in related field (e.g. Technology, Information Systems, Computer Engineering).