Customer Service

Há 21 horas

São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$56.000 - R$114.000
Customer Service & Logistics Specialist

We are seeking a skilled Customer Service & Logistics Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service and support to our customers.

Your primary focus will be on improving value and service to your customers, while also optimizing supply chain efficiency. You will use internal and customer data to drive decision-making and support joint initiatives with strategic customers.

To succeed in this role, you will need to have strong analytical and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You should also have experience working in a customer-facing role, preferably in a fast-moving consumer goods or consumer packaged goods company.

In addition to your technical skills and experience, you will need to have excellent communication and interpersonal skills, as well as the ability to build strong relationships with customers and colleagues.

We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Be the single point of contact for your customer portfolio
  • Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
  • Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
  • Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
  • Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

Requirements:

  • Experience in CS&L and with customers
  • Experience in fast-moving consumer goods or consumer packaged goods company
  • Strong analytical and problem solving skills
  • SAP knowledge and expertise in MS Office
  • Customer orientation, strong influencing and communication skills
  • Strong focus on delivering productivities, service and KPIs
  • Team player, accountable, proactive thinking, flexibility

We Offer:

  • A dynamic work environment
  • Competitive compensation package
  • Opportunities for professional growth and development

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