Technical Solutions Expert
Há 7 dias
We are seeking a skilled professional who can build long-lasting relationships with customers and contribute to our strategic plan.
Key Responsibilities- Provide technical assistance via videoconference, email, and chat, resolving issues related to software applications and services.
- Determine and resolve hardware, software, and network issues by collaborating with internal teams.
- Document and track customer interactions, issues, and resolutions in the support ticketing system.
- Develop and maintain knowledge base articles, FAQs, and technical documentation.
- Establish relationships with developers and other technical users.
- Conduct training sessions and webinars to improve customer knowledge and product utilization.
- Offer feedback to internal teams to enhance company offerings.
- Robust experience in automation, robotic process automation, and Python.
- Exceptional problem-solving and communication skills.
This role offers an opportunity to work with advanced tools and contribute to the growth of a pioneering platform.
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