Support Operations Specialist

Há 3 dias

Curitiba, Paraná, Brasil beBeeProductivity Tempo inteiro US$1.500 - US$1.800
Helpdesk Support Specialist

This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations. We're looking for someone who wants to join a small, agile team and grow with the company.

  • Provide timely and professional customer support via email, chat, and phone. You'll need to learn the product in and out.
  • Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
  • Escalate complex cases when needed while ensuring follow-up and resolution.
  • Maintain accurate customer logs and records.
  • Update and maintain the internal Knowledge Base content for recurring issues and fixes.
Operational Support

This includes tracking global shipments and ensuring timely delivery, supporting e-commerce operations across our website and third-party marketplaces, managing worldwide stock levels and coordinating with warehouses, assisting with new order placements and helping prevent stockouts, supporting product launch campaigns and ensuring marketplace listings are accurate, communicating with global suppliers and partners, and helping with internal process documentation and task tracking.

Required Skills and Qualifications

To be successful in this role, you'll need:

  • English skills at C1+ minimum (written and verbal).
  • 3+ years of experience in a similar customer-facing or support role.
  • Professional email communication.
  • Strong organizational and multitasking abilities.
  • Proven track record of ownership and task follow-through.
  • Resourcefulness and problem-solving mindset.
  • Intermediate Microsoft Office skills (especially Excel and Outlook).
  • Bonus: Experience with Amazon Seller Central.
  • Bonus: Technical background or comfort with tech troubleshooting.
Benefits

You'll have the opportunity to work in a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations. This is a great chance to join a small, agile team and grow with the company.

Working hours will be PDT (Los Angeles Time), with one hour break.

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