Quality Assurance Network Support Specialist

Há 3 dias

Campo Bom, Brasil beBeeQuality Tempo inteiro R$30.000 - R$40.000

At a leading organization, we are seeking a Quality Assurance specialist to join our network team. This role involves handling customer complaints regarding service charges and quality of service.

Key Responsibilities
  1. Resolve customer complaints with professionalism and quality
  2. Complete tasks within the set Service Level Agreement (SLA)
  3. Notify stakeholders about issues and validate information to ensure accuracy and certification
  4. Maintain good communication to effectively interact with customers and internal teams
Requirements
  • High school diploma completed (preferably pursuing higher education in Administration, Law, Engineering, or related fields)
  • Ability to exercise critical judgment and urgency in handling critical cases, reporting to management and other department leaders as necessary
  • Good communication skills to interact with customers and internal teams
What We Offer

We offer competitive compensation packages that reflect your hard work and dedication.

Work Environment

Our office is located in a convenient location, allowing for easy access to public transportation.

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