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Team Leader
2 meses atrás
Job Title: Team Leader
Job Summary:
We are seeking a highly skilled and experienced Team Leader to join our team at Info Desk. As a Team Leader, you will be responsible for managing the branch to achieve business objectives in accordance with the regional and retail operations strategy.
Key Responsibilities:
- Manage branch growth by ensuring achievement of targets within your areas in accordance with branch budgets.
- Drive business results by creating an open dialogue with guests to educate them on all branch products.
- Ensure betting boards are updated timeously.
- Be knowledgeable on all game rules, odds, and pay-outs.
- Take customer bets where applicable.
- Cash administration: manage cash within the branch according to defined processes and procedures.
- Ensure daily banking schedules are submitted to the branch manager and senior team leader.
- Ensure adherence to credit card administration and EFT policies where applicable.
- Branch reporting: ensure that daily newsflashes provide a high-level overview of the operations for the day.
- Manage branch stock control to ensure that there is sufficient supply.
- Security management: be aware of your surroundings when opening and closing the branch.
- Ensure all security factors are adhered to when banking is conducted.
- Branch appearance: ensure that the branch is always neat and tidy according to Hollywood standards.
- Comply with all procedures to prevent losses to the organisation.
- Compliance: ensure compliance with company, legislative, and legal requirements.
- Ensure that there is a registered FICA officer on site at all times during operating hours.
- Communication: ensure all operational communication within the branch is circulated to all team members.
- People management: manage team member rosters and schedules.
- Guest service: ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
- Values: actively promote the Hollywood values.
Requirements:
- Good communication and interpersonal skills.
- Excellent planning, organisational and time management skills.
- Strong attention to detail and the ability to show initiative at all times.
- High ethical standards and must be reliable at all times.
- Impressive people management and reporting skills.