Business Development Associate
1 semana atrás
A1 SolarStore, a leading online retailer of solar panels and equipment in the USA, is seeking an experienced Client Relationship Specialist to join our team. With a strong focus on customer satisfaction and sales growth, this role involves handling customer inquiries, resolving issues, and collaborating with internal teams to deliver exceptional service.
Key Responsibilities:
- Act as the primary point of contact for customers, providing timely responses to their inquiries and escalating complex issues when necessary
- Contact customers to keep them informed about their order or inquiry status, ensuring seamless communication throughout the process
- Closely collaborate with internal teams, including engineers, logistics, and senior management, to address customer needs and resolve concerns efficiently
Requirements and Skills:
- Native English speaker with excellent communication and negotiation skills
- Proven experience in client relations, sales, or a related field, with a track record of achieving sales targets and delivering high-quality customer service
- Proficient in MS Office (Outlook, Excel, etc.) and CRM software, with working knowledge of telephony platforms
- Problem-solving aptitude, with a customer-oriented attitude and ability to work effectively in a remote setting
Benefits:
- Full-time remote position with flexible working hours (10am - 6pm EST)
- Competitive salary: $**45,000 - $60,000 per year**, commensurate with experience
- Paid time off after six months of continuous employment
- Ongoing training and professional development opportunities
A1 SolarStore offers a dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction. If you are a results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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