LATAM Customer Advocate

Há 2 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$140.000 - R$190.000
Job Description

This is a leadership role that requires a strong customer advocate to define the vision, strategy, and optimization goals for refunds and appeasements spend. You will work closely with cross-functional teams to identify customer struggles and opportunities, build or improve processes, and deliver significant results that impact financial and experience targets.

Key Responsibilities:
  • Coordinate the R&A strategy, processes, and targets in LATAM.
  • Establish relationships with Community Operations, Business Operations, and Product teams to implement an effective R&A framework.
  • Work to ensure that the designed framework fits within the regional business strategy and goals.
  • Autonomously analyze data, derive relevant insights, and make recommendations.
  • Improve the customer R&A experience by being the internal voice of the customer.
  • Run and lead complex cross-functional initiatives.
Required Skills and QualificationsBasic Qualifications:
  • Fluent in English and Spanish or Portuguese.
  • Immediate availability to work from LATAM.
  • Minimum 4+ years of leading cross-functional projects, process design and optimization, program management.
  • Excellent stakeholder management skills.
  • Deep understanding of partner goals and priorities.
  • Excellent critical thinking and problem-solving skills.
  • Excellent communication and presentation skills.
  • Customer focus and passion for improving driver and rider experiences.
Preferred Qualifications:
  • High-growth operations experience.
  • SQL proficiency.
  • Six Sigma, organizational change, and/or project management certifications.
  • Customer support experience.
  • Proven track record of implementing successful projects.

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