
Customer Relationship Management Specialist
1 dia atrás
As a CRM Analyst, you will play a key role in ensuring the accuracy and effectiveness of our company's customer relationship management systems.
About the RoleWe are seeking highly motivated and detail-oriented individuals who are passionate about data analysis and customer engagement.
- Experience with CRM tools such as RD Station, HubSpot, Salesforce or similar is required.
- Strong knowledge of automation flows and customer journey mapping is necessary.
- Lead segmentation and customer database management for personalized campaigns should be familiar to you.
Key responsibilities include planning, executing and optimizing CRM campaigns focused on retention, lead nurturing and increasing LTV.
- Creating and managing automation flows for nurturing and conversion.
- Analyzing performance and suggesting improvements to increase engagement and conversion.
- Segmenting leads and clients to create targeted campaigns.
- Ensuring efficient integrations between CRM and media or e-commerce platforms.
To succeed in this role, you must be proactive, dynamic and eager to learn.
- Strong verbal and written communication skills for team and client interactions.
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