Housekeeping Department Head

Há 5 dias

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Housekeeping Manager Job Summary

As a Housekeeping Manager at Fairmont Palliser, you will oversee the daily operations of the housekeeping department, ensuring efficient and smooth workflow. This role requires strong leadership and organizational skills, as well as the ability to maintain high standards of cleanliness and guest satisfaction.

Key Responsibilities:
  • Supervise and coordinate the activities of the housekeeping staff, including room attendants, housekeeping supervisors, and House Person.
  • Ensure that all guest rooms, public areas, and back-of-house areas are maintained according to established cleanliness and hygiene standards.
  • Schedule and assign duties to housekeeping team members, ensuring efficient workflow and optimal staff utilization.
  • Conduct regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards and identify areas for improvement.
  • Coordinate with other departments, such as Front Office and Maintenance, to ensure seamless guest experiences and timely resolution of issues.
  • Manage inventory levels of cleaning supplies, guest amenities, linens, and other housekeeping supplies.
  • Maintain accurate records of inventory, orders, and expenditures related to housekeeping supplies.
  • Train and mentor housekeeping staff on cleaning procedures, safety protocols, and guest service standards.
  • Conduct regular performance evaluations and provide feedback to team members to support their professional development.
  • Implement and enforce safety procedures and guidelines to ensure the safety and security of guests and staff.
  • Address guest complaints and concerns regarding housekeeping services promptly and effectively.
  • Prepare regular reports on housekeeping operations, including occupancy rates, productivity, and performance metrics.
  • Maintain accurate records of housekeeping schedules, attendance, and payroll information.
  • Assist in the recruitment, hiring, and training of new housekeeping team members as needed.
  • Administer inventory records for linens, guest amenities, cleaning materials, and mini bar products.
  • Monitor staff illness, ensuring necessary documentation (doctor's notes, forms) are submitted.
  • Fulfill additional tasks as requested by the Executive Housekeeper to support departmental goals and operations.
Requirements:
  • High school diploma or equivalent is usually the minimum requirement.
  • Previous experience in housekeeping or related roles is essential.
  • Supervisory or managerial experience is often required, preferably in a hotel, resort, or similar hospitality environment.
  • Experience with cleaning procedures, inventory management, and staff scheduling is highly beneficial.
  • Ability to lead and manage a diverse team of housekeeping staff effectively.
  • Capable of overseeing multiple tasks, schedules, and priorities within the department.
  • Ability to handle guest complaints and resolve issues efficiently.
What's in it for you:
  • Employee benefit card offering discounted rates in Accor worldwide.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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