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Latin American Blockchain Support Specialist
2 semanas atrás
We are seeking a highly skilled Technical Support Engineer to join our team in the LATAM region. As a Technical Support Engineer, you will play a crucial role in ensuring the smooth integration of our platform with developers and partners.
Your primary responsibility will be to provide technical support to developers and partners, troubleshooting and resolving issues related to our platform. You will work closely with our engineering and product teams to identify recurring issues and continuously improve our platform.
- Provide technical support to developers and partners via email, phone, or ticketing systems.
- Guide developers through successful integration of our platform, ensuring a seamless and efficient experience.
- Assist with debugging and troubleshooting issues related to networking, performance, and cross-chain technologies.
- Collaborate with engineering and product teams to escalate critical technical issues.
- Develop and maintain comprehensive documentation for support workflows, known issues, and best practices.
To be considered for this role, you should have:
- At least 2 years of experience in technical support, solutions engineering, or a similar role.
- At least 1 year of technical crypto experience.
- An engineering background and solid, in-depth technical understanding of blockchain technologies, especially Ethereum and cross-chain protocols.
- Experience working with developer support tools, ticketing systems, and community channels.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and ability to troubleshoot across the stack.
We offer a range of benefits to support your growth and well-being:
- Annual team offsites.
- 30 days of paid time off.
- Flexible remote days.
- Flexible working hours.
- Equity participation from day 1.
- A one-time $1000 remote budget to use on coworking, office setup, etc.
Please note that you must be located in the LATAM region and have relevant experience in Web3. We are an equal opportunities employer and welcome applications from diverse candidates.
