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Role Summary
As a Sales Customer Success Engineer, you will play a pivotal role in ensuring the technical health and post-sales customer journey of our clients. You will serve as the primary technical point of contact, driving solution consumption through onboarding, adoption, and maturity modeling.
Key Responsibilities:
- Responsible for the success of your assigned customer accounts throughout the customer journey
- Serve as a subject matter expert for our customers' usage of our tools to solve business challenges
- Establish and maintain an understanding of the overall technology portfolio
- Understand and document customer goals, challenges, business objectives, and technical requirements
- Ensure timely creation and upkeep of account health scores, notes, and calls to action
- Partner with the aligned account sales team to identify, handle, and mitigate customer risk
- Work cross-functionally with internal partners in product and engineering teams
