Guest Relations Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil Trul Hoteis Tempo inteiro
Job Title: Guest Relations

About Us:

At Trul Hoteis, we pride ourselves on delivering exceptional experiences to our guests. Our hotels are unique, and we strive to understand what makes each one special. That's why we've implemented the concept of Customization Hoteleira, which means tailoring our services to meet the needs of each guest. Our team is dedicated to ensuring that every stay is memorable and enjoyable.

Responsibilities:

  • Audit daily reservations to ensure accuracy and address guest requests
  • Coordinate with departments to provide exceptional guest experiences
  • Participate in operational and management meetings to align activities and share information
  • Receive guests personally, when requested, to represent the hotel's hospitality
  • Respond to guest feedback and surveys to maintain high standards

Requirements:

  • Minimum 1 year of experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Attention to detail and organizational skills

What We Offer:

  • Vale-Alimentação
  • Alimentação no local
  • Vale Transporte
  • Plano de saúde
  • Plano de odontológico
  • Day off
  • Seguro de vida
  • Descontos de 50% de hospedagem nos hotéis da rede

Formation:

Not informed

Salary:

To be agreed

Job:

Técnico em turismo

Company:

Trul Hoteis

Industry:

Turismo/ Hotelaria


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