Guest Relations Ambassador

Há 6 dias


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Description

Job Title: Guest Relations Ambassador

Job Summary:

We are seeking a highly skilled and experienced Guest Relations Ambassador to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Check-in and Check-out: Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
  • Front Desk Operations: Manage the front desk area, ensuring all guests and visitors receive a warm welcome and are assisted with their queries.
  • Guest Communication: Provide clear and concise information to guests regarding hotel facilities, services, and policies.
  • Room Assignments: Assign rooms to guests, ensuring their preferences are met and their stay is comfortable.
  • Guest Feedback: Handle guest feedback and complaints in a professional and courteous manner, ensuring all issues are resolved promptly.
  • Team Collaboration: Work closely with other departments, including housekeeping, food and beverage, and concierge, to ensure seamless service delivery.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance the guest experience.

Requirements:

  • Education: Minimum GCE 'A' level or equivalent, University degree preferred.
  • Experience: Minimum 2 years hotel front office experience.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer systems.
  • Language: Fluent in English, with the ability to communicate effectively with guests from diverse backgrounds.

What We Offer:

As a Guest Relations Ambassador at Accor Hotels, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to delivering exceptional guest experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.


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