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Luxury Service Ambassador
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Job Summary:
As a Luxury Service Ambassador at Accor Hotels, you will be responsible for delivering exceptional, personalized service to our discerning guests. Your role will involve anticipating and fulfilling their needs with discretion and sophistication, ensuring an unparalleled level of service that reflects the hotel's commitment to luxury and elegance.
Key Responsibilities:
- Personalized Service: Deliver bespoke service by anticipating and fulfilling guest needs with sophistication and discretion, ensuring each experience is tailored to individual preferences.
- Guest Relations: Build and maintain strong, personalized relationships with guests. Address and resolve requests or issues promptly and professionally to enhance their stay.
- Room Management: Oversee and manage guest rooms, ensuring they are impeccably maintained and stocked according to the highest standards of luxury.
- Exclusive Requests: Handle exclusive and complex guest requests, including special arrangements, reservations, and unique experiences, with the utmost confidentiality and efficiency.
- Coordination: Collaborate with other hotel departments to ensure seamless service delivery and uphold the hotel's luxury standards.
- Event Assistance: Assist with organizing and executing private events, in-room dining, and special occasions, ensuring every detail reflects the hotel's sophisticated standards.
- Service Protocols: Uphold and enforce the hotel's service protocols and luxury standards, ensuring consistency in guest experience.
- Team Collaboration: Work closely with the Luxury Service Ambassador team to share best practices, address challenges, and maintain a cohesive approach to service excellence.
- Safety and Confidentiality: Adhere to stringent safety protocols and maintain guest confidentiality at all times. Participate in safety briefings and ensure all procedures are followed.
- Appearance and Conduct: Maintain an impeccable personal appearance and professional demeanor, setting a high standard for guest interactions.
Requirements:
- Luxury Experience: Proven experience in a luxury hospitality environment, demonstrating a strong ability to provide sophisticated and discreet service.
- Exceptional Skills: Exemplary communication and interpersonal skills, with a refined approach to guest interactions and service delivery.
- Operational Knowledge: Proficient in luxury hotel operations and management software, with a deep understanding of sophisticated service protocols.
- Great Personality: At Accor Hotels, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth.
