Luxury Guest Experience Ambassador

2 semanas atrás


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Job Summary

The Luxury Guest Experience Ambassador is responsible for maintaining the highest standard of service at the Porte Cochere at all times. This includes lending a helping hand with a smile, escorting guests, and providing assistance with transportation and luggage.

Key Responsibilities

  • Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval.
  • Support expeditors and shuttle service when needed.
  • Perform room moves, guest room deliveries such as luggage, packages, envelopes, gifts, flowers, and group amenities.
  • Assist with group transportation and luggage movements as necessary.
  • Execute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day.
  • Coordinate group activity movements including off-site excursions, golf course transportation, whether by Hotel Shuttle or DMC/Transportation charter.

Requirements

  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Excellent reading, writing and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.
  • Ability to work cohesively and collaboratively as part of a team.
  • Detailed & service oriented with an eye for detail to be self-motivated and energetic.
  • Valid Driver's License.

About Us

Fairmont Hotels & Resorts is a luxury hotel chain that offers its guests the finest hospitality experience in each of our destinations. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards.



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