Ambassador of Exceptional Guest Experience

Há 3 dias


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Fairmont Gold Specialist Job Description

At Accor Hotels, we're passionate about delivering unforgettable guest experiences. As a Fairmont Gold Specialist, you'll have the opportunity to showcase your exceptional service skills and passion for personalized guest service.

Responsibilities:

  1. Provide exceptional concierge services to Fairmont Gold guests, including recommendations on local attractions, restaurants, and events.
  2. Assist guests with arrival and departure arrangements, ensuring a seamless and personalized experience.
  3. Cater to guests during food and beverage periods in the Fairmont Gold lounge.
  4. Develop and maintain strong guest relationships to drive loyalty and retention.
  5. Collaborate with business partners and local community contacts to provide guests with exceptional experiences.
  6. Address guest concerns and respond to feedback in a timely and professional manner.
  7. Follow hotel policies, procedures, and service standards to ensure a consistent and exceptional guest experience.

What We Offer:

  • Discounted hotel rooms and food & beverage rates at our sister properties worldwide.
  • Opportunities for growth and development through our Academies and learning programs.
  • A dynamic and inclusive work environment that values diversity and promotes employee well-being.

Qualifications:

  • Strong interpersonal and problem-solving skills.
  • A 'can-do' attitude and ability to think outside the box.
  • Excellent communication and conflict resolution skills.
  • Ability to work well under pressure in a fast-paced environment.

  • Ambassador of Arrival

    3 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Arrival Ambassador (Bellperson)Job Summary: We are seeking a highly skilled and friendly Arrival Ambassador to join our team at Fairmont Kea Lani. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests from the moment they arrive.Key Responsibilities:Meet and greet guests, assist with...

  • Ambassador of Arrival

    3 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Arrival Ambassador (Bellperson)As an Arrival Ambassador, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm smile and helpful demeanor will make a lasting impression, ensuring our guests feel welcome and valued.Key Responsibilities:Meet and greet guests upon arrival, providing a personalized...

  • Ambassador of Arrival

    2 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Arrival AmbassadorAs an Arrival Ambassador, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay with us.Key Responsibilities:Meet and greet guests upon arrival and departure, assisting with luggage and providing a personalized welcomeDeliver guests' luggage, messages,...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryAs a Guest Services Ambassador at Accor Hotels, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve assisting guests with vehicle loading and unloading, rooming guests and luggage retrieval, and supporting expeditors and shuttle service when...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryThe Luxury Guest Experience Ambassador is responsible for maintaining the highest standard of service at the Porte Cochere at all times. This includes lending a helping hand with a smile, escorting guests, and providing assistance with transportation and luggage.Key ResponsibilitiesAssist guests at arrival and departure with vehicle loading and...

  • Hotel Ambassador

    2 semanas atrás


    São Paulo, São Paulo, Brasil Grand Mercure Sp Tempo inteiro

    **Job Overview**:At Grand Mercure Sp, we're looking for a talented individual to embody the spirit of our brand. As a Hotel Ambassador, you will be the face of our hotel, reflecting our values of Passion for the Guest, Sustainable Performance, Spirit of Conquest, Innovation, Trust, and Respect.**Key Responsibilities**:- Create unique experiences for our...

  • Ambassador of Arrival

    2 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Arrival Ambassador (Bellperson)Job Summary:We are seeking a highly skilled and friendly Arrival Ambassador to join our team at Fairmont Kea Lani. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming arrival experience.Key Responsibilities:Meet and greet...

  • Concierge Ambassador

    2 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Concierge AmbassadorJob Summary: We are seeking a highly skilled and attentive Concierge Ambassador to provide exceptional guest experiences at Accor Hotels. As a key member of our team, you will be responsible for anticipating and exceeding guest expectations, ensuring a memorable and personalized stay.Key Responsibilities:Anticipate and meet the...

  • Guest Experience Associate

    4 semanas atrás


    São Paulo, São Paulo, Brasil Marriott International Tempo inteiro

    Job SummaryWe're seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you'll be responsible for creating memorable experiences through a wide range of services, from processing operational needs to addressing guest requests.Key ResponsibilitiesProvide personalized service to guests, ensuring...

  • Brand Ambassador

    3 semanas atrás


    São Paulo, São Paulo, Brasil Bvlgari Tempo inteiro

    Becoming a part of the Bvlgari team means being part of an authentic and passionate work environment. As a Client Advisor, you will act as a Brand Ambassador and deliver an exceptional experience for our customers.The ideal candidate will be responsible for acting as a Brand Ambassador and delivering a memorable experience for our customers. This includes...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a skilled Guest Services Ambassador to join our team at Accor Hotels. As a pioneer in responsible hospitality, we gather over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Main ResponsibilitiesEnsure guests' requests are handled efficiently at the Guest Service Centre.Manage the Guest...

  • Guest Service Agent

    4 semanas atrás


    São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiro

    Job Title: Guest Service AgentAt Hilton Worldwide, Inc., we are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences from check-in to check-out, ensuring a seamless and memorable stay for our valued guests.Key Responsibilities:Provide warm and welcoming...

  • Guest Relations Agent

    2 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Guest Relations AgentAt Accor Hotels, we are seeking a highly skilled Guest Relations Agent to join our team. As a key member of our front office team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional customer service to our guests, responding to their needs...

  • Guest Service Coordinator

    4 semanas atrás


    São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiro

    Job Title: Guest Service CoordinatorAbout the Role:We are seeking a highly skilled Guest Service Coordinator to join our team at Hilton Worldwide, Inc. As a key member of our front office team, you will be responsible for providing exceptional guest service and supporting the Manager and Guest Services Assistants in their daily activities.Key...

  • Hotel Experience Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Immerse yourself in the vibrant culture of Singapore at Pullman Singapore Hill Street, our flagship hotel offering an unparalleled Pullman experience.Every aspect of your stay – be it design, amenities, or exceptional service – is designed to inspire and invigorate. Our hotel is nestled in the heart of the city, providing a unique blend of cosmopolitan...

  • Guest Service Associate

    3 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Accommodation Support SpecialistCompany DescriptionAccor Hotels is a global leader in the hospitality industry, offering a unique work environment that values diversity and inclusivity. As an Accommodation Support Specialist, you will be part of a dynamic team that strives to deliver exceptional guest experiences.Primary ResponsibilitiesAttend daily...

  • Guest Service Agent

    4 semanas atrás


    São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiro

    Job Title: Guest Service AgentAt Hilton Worldwide, Inc., we are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences from check-in to check-out, ensuring a seamless and memorable stay for our valued guests.Key Responsibilities:Provide warm and welcoming...

  • Guest Relations Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Accommodate and Delight Our GuestsWe are seeking a skilled Guest Relations Manager to oversee the day-to-day operations of our Guest Relations Department. As a key member of our team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our 5-star luxury hotel.Key Responsibilities:Review and...

  • Guest Service Associate

    3 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Accor Hotels Guest Service Associate Job DescriptionWe are seeking a highly motivated and detail-oriented Guest Service Associate to join our team at Accor Hotels. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring the highest standards of service.Key Responsibilities:Attend daily...

  • Guest Service Ambassador

    3 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Unlock Your Potential with Accor HotelsAt Accor Hotels, we're committed to helping you reach your full potential. Our hotel is a world of opportunity, where you can learn something new every day and pursue your passion with support from our experienced team.A Career that Lets Your Passion ShineAs a Guest Service Agent, you'll be the first point of contact...