Guest Service Agent

Há 5 dias


São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiro
Job Title: Guest Service Agent

At Hilton Worldwide, Inc., we are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences from check-in to check-out, ensuring a seamless and memorable stay for our valued guests.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Ensure a smooth and efficient check-in and check-out process, including handling room assignments, key cards, and other guest requests.
  • Maintain a high level of product knowledge, including hotel room categories, room rates, packages, and promotions, to effectively upsell and promote hotel services and facilities.
  • Work collaboratively with the Front Office Team to achieve maximum room occupancy and meet revenue targets.
  • Comply with hotel security, fire regulations, and all health and safety legislation, ensuring a safe and secure environment for guests and colleagues.
Requirements:
  • Previous experience in a customer-focused industry, preferably in a hotel or hospitality setting.
  • Positive attitude, excellent communication skills, and a commitment to delivering a high level of customer service.
  • Excellent grooming standards, with a calm, efficient, and organized approach to work.
  • Ability to multitask, work independently, and as part of a team, with a professional manner and emphasis on hospitality and guest service.
  • Competent level of IT proficiency, with experience in cash handling and conflict resolution an advantage.
What We Offer:

As a Guest Service Agent with Hilton Worldwide, Inc., you will have the opportunity to work with a global hospitality leader, delivering exceptional guest experiences and contributing to the success of our brand. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.


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