Lead Guest Experience Ambassador

Há 5 dias


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Accomplish your career goals as a Lead Guest Experience Ambassador at Accor Hotels.

About 21c Museum Hotels
We bridge the worlds of art and hospitality, combining a contemporary art museum, boutique hotel, and chef-driven restaurant to create a unique experience. Join our team if you're passionate about engaging with the community and delivering exceptional guest service.

Salary Range
$45,000 - $60,000 per year based on experience.

Job Description
As a Lead Guest Experience Ambassador, you will be responsible for providing exceptional guest service, ensuring their satisfaction and comfort by promptly and courteously responding to their requests. This includes cleaning lobby areas, assisting guests with luggage, and valet services. You will also assist other employees and departments to contribute to the best overall performance of the department and hotel.

Responsibilities:

  • Cleans lobby areas and maintains a clean and attractive facility.
  • Assists arriving and departing guests with luggage.
  • Promptsly delivers laundry, newspapers, iron & ironing board, additional linens, etc., in person.
  • Responds to inquiries and promotes hotel services.
  • Maintains a friendly, cheerful and courteous demeanor at all times.

Requirements:
To be successful in this role, you must have at least two years of driving experience with a clean driving record. You should also be able to lift luggage up to 70 lbs and operate two- and four-wheeled luggage carts. Strong communication skills and ability to work flexible hours are essential.

EEO Policy
Accor Hotels is an equal opportunity employer and welcomes applications from diverse candidates. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.



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