Hotel Ambassador

3 semanas atrás


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Job Title: Concierge

Job Summary: We are seeking a skilled Concierge to join our team at Accor Hotels. As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay is nothing short of amazing. This includes greeting guests by name, offering personalized recommendations, and making reservations. Your ability to anticipate guest needs and exceed their expectations will be key to your success in this role.

Key Responsibilities:

  • Greet guests by name and offer a personalized welcome
  • Design guest itineraries based on their preferences and interests
  • Make reservations and arrangements for guests
  • Provide expert knowledge of the local area and recommend activities and attractions
  • Assist guests with requests and concerns
  • Maintain accurate and up-to-date records of guest interactions
  • Collaborate with other departments to ensure seamless service

Requirements:

  • Grade 12 or equivalent
  • Hospitality management qualification preferred
  • Experience in the Front of House department
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and multitask
  • Knowledge of the local area and attractions
  • Fluency in English
  • Conversational proficiency in another language an advantage

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for exceptional service

Accommodations: We offer a range of accommodations to suit different needs and preferences. Our hotel is conveniently located near public transportation, and we offer a shuttle service to and from the airport. Our rooms are equipped with modern amenities, including free Wi-Fi, flat-screen TVs, and comfortable beds. We also offer a range of dining options, including a restaurant, bar, and room service.

Additional Information: Our hotel is committed to diversity and inclusion. We welcome applications from diverse candidates and are an equal opportunities employer. Please note that all applications are reviewed in confidence.


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