Customer Service Ambassador

3 semanas atrás

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Responsibilities:

• Provide exceptional service to guests, adhering to Accor Hotels' standards and procedures.

• Maintain a high level of cleanliness and organization in all areas, including the Concierge desk, lobby, hotel entrance, and airport service.

• Utilize proper materials, equipment, and supplies to ensure smooth Concierge operations and requisition additional resources as needed.

• Ensure proper coverage and supervision of the Concierge desk, lobby, hotel entrance, and airport service at all times, utilizing effective communication skills to manage tasks and responsibilities.

• Utilize proper telephone etiquette and greet guests personally, rather than directing them to specific areas.

• Respect guest privacy and confidentiality of information, managing complaints professionally and resolving them to the guest's satisfaction.

• Collaborate with the supervisor, Chief Concierge, or FOM to address serious cases or obtain approval as necessary.

• Maintain awareness of guest comments and complaints, reporting them promptly and accurately.

• Perform proper cashier closing and handover between shifts, ensuring seamless transitions and accurate financial records.

• Stay informed about VIPs visiting or staying in the hotel, utilizing this knowledge to provide exceptional service and personalized attention.

• Properly utilize all equipment and Property Management System (PMS), ensuring efficient and effective operations.

• Check arrival and departure lists, arranging transportation and airport services as needed to meet guest requirements.

• Ensure the safe and prompt handling of luggage and guest belongings, as well as the delivery of messages, mail, or other correspondence.

• Assist in arranging partnerships and contacts with service suppliers, providing valuable insights and recommendations to enhance guest experiences.

• Offer business information, including events and conferences, to guests, promoting Accor Hotels' services and expertise.

• Respect key handling procedures and adhere to daily checklists and billing procedures, ensuring accuracy and attention to detail.

• Collaborate with the guest relations team and other departments to address concierge needs and provide exceptional service.

• Respect schedules, terms, and deadlines, adhering to agreed-upon Management protocols and procedures.

• Maintain awareness of outlet timings and promote internal activities and events, fostering a sense of community and engagement among guests and staff.

• Stay updated with the latest administrative, organizational, operational, or other changes and news, ensuring a proactive and informed approach to service delivery.

• Stay informed about competitors' offerings and rates, utilizing this knowledge to enhance Accor Hotels' services and stay ahead in the market.

• Attend daily line-up briefing with the Concierge team to recap tasks and activities, ensuring a cohesive and effective approach to service delivery.

• Assist the Concierge Supervisor in fulfilling administrative responsibilities and monitoring activities, providing support and guidance as needed.

• Promote Accor loyalty programs, encouraging guests to participate and engage with the brand.

• Maintain high morale and a happy working relationship among the team, fostering a positive and productive work environment.

• Be flexible and adapt to rotate within different sections of the Front Office Department, demonstrating a willingness to learn and grow.

  • Customer Experience Ambassador

    2 semanas atrás

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Company OverviewWe are Ennismore, a creative hospitality company with a global collective of entrepreneurial and founder-built brands. Our mission is to provide unique experiences that positively impact the world.Salary: £28,000 - £35,000 per annumJob Description:As a Customer Experience Ambassador, you will be part of our Membership Services team,...

  • Customer Experience Ambassador

    2 semanas atrás

    São Paulo, São Paulo, Brasil GEP Worldwide Tempo inteiro

    GEP Worldwide is a leading procurement services company, and we're seeking a Customer Experience Ambassador to join our team. This role is perfect for individuals who enjoy working in a dynamic environment and are passionate about delivering exceptional customer service.Company OverviewWe invest ourselves entirely in our clients' success, creating strong...

  • Luxury Hospitality Ambassador

    2 semanas atrás

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Company Overview:We are a worldwide leader in the hospitality industry, driven by our commitment to excellence and customer satisfaction. At Accor Hotels, we believe that work should bring purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.About the Job:We are seeking an experienced Luxury...

  • Guest Services Ambassador

    3 semanas atrás

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a skilled Guest Services Ambassador to join our team at Accor Hotels. As a pioneer in responsible hospitality, we gather over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Main ResponsibilitiesEnsure guests' requests are handled efficiently at the Guest Service Centre.Manage the Guest...

  • Customer Service Representative

    1 semana atrás

    São Paulo, São Paulo, Brasil Farfetch Tempo inteiro

    Company OverviewFARFETCH is a global platform for luxury fashion, connecting creators, curators, and consumers. We strive to be a positive force for good, fostering an inclusive community of our people, partners, and customers.SalaryA competitive salary ranging from R$6,500 to R$8,000 per month, considering the location in São Paulo, Brazil and the...

  • Hotel Ambassador

    Há 1 mês

    São Paulo, São Paulo, Brasil Grand Mercure Sp Tempo inteiro

    **Job Overview**:At Grand Mercure Sp, we're looking for a talented individual to embody the spirit of our brand. As a Hotel Ambassador, you will be the face of our hotel, reflecting our values of Passion for the Guest, Sustainable Performance, Spirit of Conquest, Innovation, Trust, and Respect.**Key Responsibilities**:- Create unique experiences for our...

  • Customer Service Director

    Há 1 mês

    São Paulo, São Paulo, Brasil Citrus Systems Tempo inteiro

    We are seeking a highly skilled Customer Service Director to lead our Brazilian iGaming operations. As a key member of our team, you will be responsible for overseeing the customer support function, ensuring exceptional service quality, and driving business growth.Key Responsibilities:• Serve as the principal leader for the Brazilian customer support...

  • Customer Success Expert

    3 semanas atrás

    São Paulo, São Paulo, Brasil Hostinger Tempo inteiro

    Become a key player in our team and help us deliver world-class solutions for businesses to succeed online. At Hostinger, we're passionate about empowering individuals to build their online presence with ease.We're seeking a highly skilled CUSTOMER SUCCESS EXPERT to join our team. As a Customer Success Expert, you'll be responsible for communicating with...

  • Operador de Suporte de Telemarketing

    3 semanas atrás

    São Paulo, São Paulo, Brasil Its Customer Service Tempo inteiro

    Descrição da VagaVaga para atender clientes em central de suporte telefônico da empresa Its Customer Service. Atividades e Responsabilidades:- Atender clientes por telefone para esclarecer dúvidas sobre produtos e serviços;- Realizar ligações para clientes quando necessário;- Preencher planilha de controle de ligações;- Redirecionar ligações para...

  • Global Customer Experience Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Success Expert - Brazilian Market to join our team at Sporty Group.About the Role:This is an exciting opportunity for a skilled professional to provide exceptional customer support and drive business growth in the Brazilian market. As a key member of our Customer Success team, you...

  • Customer Service Representative

    3 semanas atrás

    São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and promoting our company's products and services. Responsibilities• Respond to customer inquiries...

  • Customer Service Representative

    Há 1 mês

    São Paulo, São Paulo, Brasil Mondelez International Tempo inteiro

    Job Description:Join Mondelez International in Delivering Exceptional Customer Service:We are seeking a motivated and customer-focused Jr. Customer Service Analyst to join our team in São Paulo/SP. As a key member of our Customer Service & Logistics (CS&L) team, you will play a vital role in driving customer satisfaction and supply chain efficiency.Your Key...

  • Customer Service Representative

    3 semanas atrás

    São Paulo, São Paulo, Brasil Ciandt Tempo inteiro

    About the Role: Our company seeks a highly skilled Customer Service Representative to provide exceptional support to our clients. In this role, you will be responsible for handling customer inquiries, resolving issues, and delivering top-notch service.Key Responsibilities:Respond to customer inquiries via phone, email, or chatResolve customer complaints and...

  • Customer Service Representative

    Há 1 mês

    São Paulo, São Paulo, Brasil Olympus Tempo inteiro

    Job OverviewOlympus is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their satisfaction with our products and services.Key...

  • Customer Service Representative

    3 semanas atrás

    São Paulo, São Paulo, Brasil Wesco Tempo inteiro

    Role SummaryAs a Customer Service Representative at Wesco, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction. Your key responsibilities will include resolving customer complaints, processing orders, and maintaining accurate records of customer interactions.Responsibilities Respond...

  • Customer Service Representative

    Há 1 mês

    São Paulo, São Paulo, Brasil Sur Tempo inteiro

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for resolving technical issues, recommending solutions, and guiding customers through our products and services.**Key Responsibilities:**• Identify customer needs and provide personalized support•...

  • Customer Service Representative

    4 semanas atrás

    São Paulo, São Paulo, Brasil Experian Health Tempo inteiro

    We are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and the ability to resolve customer complaints in a timely and professional manner.The primary responsibilities of this role include:• Responding to customer inquiries and resolving issues via phone, email, and...

  • Customer Service Representative

    Há 6 dias

    São Paulo, São Paulo, Brasil SHOPPING CENTER LAPA Tempo inteiro

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Shopping Center Lapa. In this role, you will be responsible for providing exceptional customer service and support to our clients.About UsShopping Center Lapa is a dynamic and growing retail...

  • Customer Service Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Rijk Zwaan Brasil Sementes Tempo inteiro

    About the RoleAre you a customer-focused professional looking for a new challenge?We are seeking a highly skilled Specialist Customer Service to join our team at Rijk Zwaan Brasil Sementes. In this role, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded. Your Key Responsibilities-...

  • Customer Service Representative

    Há 1 mês

    São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    Join Our Team as a Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and ensuring that our...