Guest Relations Manager
Há 4 dias
Accommodate and Delight Our Guests
We are seeking a skilled Guest Relations Manager to oversee the day-to-day operations of our Guest Relations Department. As a key member of our team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our 5-star luxury hotel.
Key Responsibilities:
- Review and update the Logbook to ensure accurate records of guest interactions and departmental activities.
- Provide smart, well-groomed, and friendly service to guests at all times, maintaining a positive and cheerful disposition.
- Regularly report on happenings to the Director of Rooms, Director of Operations, and General Manager to ensure seamless communication and coordination.
- Maintain excellent associate relations, fostering a positive and respectful work environment.
- Resolve guest complaints in a timely and professional manner, ensuring that our guests feel valued and heard.
- Ensure that all services meet the required standards, providing exceptional quality and attention to detail.
- Smoothly manage check-in and check-out procedures, ensuring a seamless experience for our guests.
- Stay aware of the hotel's situation, occupancy, functions, groups, and VIPs to provide personalized service and attention.
- Cooperate with hotel departments, including Housekeeping, Engineering, and F&B, to ensure seamless operations and exceptional guest experiences.
- Attend training classes as scheduled to enhance your skills and knowledge.
- Show fullest cooperation and respect within the team and other departments, promoting a positive and inclusive work environment.
- Be aware of the daily activities and have product knowledge of all hotel facilities to provide informed and personalized service.
Requirements:
To be successful in this role, you will need a Diploma or degree in vocational hospitality and/or business management, with 5-7 years of experience in a 5-star luxury hotel. You should possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
About Us:
Rixos Premium Saadiyat Island is a unique resort that offers exclusivity and luxury to every guest. Our luxurious family getaway is located on the pristine beach of Saadiyat Island, with clear blue waters and fine white sands overlooking the Arabian Gulf. At Accor, we are Heartists, and we deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding.
-
Guest Relations Manager
Há 7 dias
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJob SummaryWe are seeking a highly skilled Guest Relations Manager to join our team at Accor Hotels. As a key member of our Rooms Division, you will be responsible for delivering exceptional guest experiences and ensuring that our VIP guests feel truly special.Key ResponsibilitiesPrepare for daily VIP arrivals, including room allocation, amenities, and...
-
Guest Relations Manager
Há 6 dias
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJob Description:As a Guest Relations Manager at Accor Hotels, you will oversee the day-to-day operation of the Guest Relations Department, ensuring the overall efficiency of standards set. You will promote a positive work environment, review and update the Logbook, and maintain associate relations. Additionally, you will resolve guest complaints, ensure...
-
Guest Relations Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroGuest Relations ManagerJoin Accor Hotels as a Guest Relations Manager and be part of a dynamic team that delivers exceptional guest experiences. As a key member of our Front Office team, you will lead and support all aspects of guest service, ensuring that every interaction is personalized, engaging, and memorable.Key Responsibilities:Lead and support Front...
-
Guest Relations Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJoin Our Team as a Guest Relations ManagerAt Accor Hotels, we're committed to delivering exceptional guest experiences. As a Guest Relations Manager, you'll play a key role in leading our Front Office team to provide personalized service and memorable moments for our guests.Key Responsibilities:Lead and support Front Office departments, ensuring adherence to...
-
Guest Relations Manager
Há 3 dias
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroSofitel Istanbul seeks a seasoned Hospitality Expert to spearhead guest focus efforts. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to motivate a team in a fast-paced environment.Key ResponsibilitiesEnsure the highest level of guest satisfaction by managing guest interactions, addressing...
-
Guest Relations Agent
Há 19 horas
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJob Title: Guest Relations AgentJob Summary:We are seeking a highly skilled Guest Relations Agent to join our team at Accor Hotels. As a Guest Relations Agent, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Closely deal with all requests, problems, and needs of guests staying...
-
Guest Relations Manager
Há 19 horas
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroThe ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage and motivate a team in a fast-paced environment.This role requires a proactive approach to guest service, strong leadership skills, and the ability to work in a high-pressure environment.Key Responsibilities:Oversee the guest experience from...
-
Guest Relations Agent
Há 4 dias
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroGuest Relations AgentAt Accor Hotels, we are seeking a highly skilled Guest Relations Agent to join our team. As a key member of our front office team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional customer service to our guests, responding to their needs...
-
Guest Relations Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil BRAINY HOTEL CONSULTING LTDA Tempo inteiroAbout UsWe are a hotel consulting company that prides itself on delivering exceptional customer experiences. Our team is dedicated to understanding the unique needs of each hotel and developing customized solutions to meet those needs.Job DescriptionWe are seeking a Guest Relations Specialist to join our team. The successful candidate will be responsible for...
-
Guest Relations Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Trul Hoteis Tempo inteiroJob Title: Guest RelationsAbout Us:At Trul Hoteis, we pride ourselves on delivering exceptional experiences to our guests. Our hotels are unique, and we strive to understand what makes each one special. That's why we've implemented the concept of Customization Hoteleira, which means tailoring our services to meet the needs of each guest. Our team is...
-
Labor Relations Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Google Inc. Tempo inteiroJob Title: Labor Relations ManagerJoin Google Inc. as a Labor Relations Manager and contribute to the implementation of a positive employee relations strategy for Canada and Latin America.About the Role:As a Labor Relations Manager, you will be part of a growing team and partner closely with teams across Google to implement initiatives, policies, and...
-
Employee Relations Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiroJob Description - Employee Relations ManagerEmployee Relations ManagerAbout the RoleAt Johnson & Johnson, we are committed to creating a workplace where every employee feels valued, respected, and empowered to contribute their best work. As an Employee Relations Manager, you will play a critical role in fostering a positive and inclusive work environment,...
-
Labor Relations Manager
Há 4 dias
São Paulo, São Paulo, Brasil Google Inc. Tempo inteiroJob Summary: We are seeking a Labor Relations Manager to join our team at Google Inc. in Canada and Latin America. As a key member of our labor relations team, you will be responsible for implementing a positive employee relations strategy for the region and managing relationships with employee representatives in the Americas.About the Role: As a Labor...
-
Assistant Guest Service Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJob Title: Assistant Guest Service ManagerCompany DescriptionAccor Hotels is a global leader in the hospitality industry, and we're looking for a talented Assistant Guest Service Manager to join our team. As a key member of our front office team, you will be responsible for ensuring that all guests receive a warm and memorable welcome.Key...
-
Customer Experience Manager
1 semana atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJob Description:Sofitel Istanbul is seeking a dynamic and experienced Guest Relations Manager to lead our guest focus efforts. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage and motivate a team in a fast-paced environment.Key Responsibilities: Oversee the guest experience from arrival to...
-
Employee Relations Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiroJob Title: Employee Relations ManagerJohnson & Johnson is seeking a highly skilled Employee Relations Manager to join our team in Sao Paulo, Brazil.Key Responsibilities:Manage operational activities to achieve key performance indicators, operational level agreements, and service levels.Ensure timely and compliant handling of grievances, discipline, and...
-
Employee Relations Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiroJob Title: Employee Relations ManagerJohnson & Johnson is seeking a highly skilled Employee Relations Manager to join our team in Sao Paulo, Brazil. As a key member of our Employee Relations and Labor Relations Team, you will play a critical role in ensuring a positive and productive work environment for our employees.Key Responsibilities:Manage operational...
-
Labor Relations Manager
1 semana atrás
São Paulo, São Paulo, Brasil Google Inc. Tempo inteiroAbout the RoleWe are seeking a highly skilled Labor Relations Manager to join our team in Canada and Latin America. As a key member of our People Operations team, you will play a critical role in implementing a positive employee relations strategy for the region and managing relationships with employee representatives.As a Labor Relations Manager, you will...
-
Assistant Guest Service Manager
Há 4 dias
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJob DescriptionJob Title: Assistant Guest Service ManagerCompany: Accor HotelsJob Summary:We are seeking a highly skilled and experienced Assistant Guest Service Manager to join our team at Accor Hotels. As a key member of our hospitality team, you will be responsible for ensuring that all guests receive a warm and memorable welcome, and that their stay with...
-
Labor Relations Manager
1 semana atrás
São Paulo, São Paulo, Brasil Google Inc. Tempo inteiroAbout the JobAs a Labor Relations Manager for Canada and Latin America, you will be part of a growing team and contribute to the implementation of a positive employee relations strategy for the region. You will partner closely with teams across Google to implement initiatives, policies, and processes that are subject to local labor relations processes and...