Customer Experience Manager
1 semana atrás
Job Description:
Sofitel Istanbul is seeking a dynamic and experienced Guest Relations Manager to lead our guest focus efforts. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage and motivate a team in a fast-paced environment.
Key Responsibilities:
Oversee the guest experience from arrival to departure, ensuring all guests receive a warm and personalized welcome.
Handle guest complaints and concerns promptly and effectively, ensuring guest satisfaction and loyalty.
Coordinate special services and amenities for VIP guests, ensuring their needs and preferences are met to the highest standard.
Train, mentor, and supervise the guest relations team, fostering a positive and professional work environment.
Work closely with other departments to ensure seamless service delivery and address any issues that may impact the guest experience.
Requirements:
Exceptional communication and interpersonal skills.
Strong problem-solving abilities and conflict resolution skills.
Ability to lead and motivate a team.
Fluency in English and Turkish; additional languages are a plus.
Proficiency in hotel management software (e.g., Opera, PMS).
-
Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Enterprisealumni Tempo inteiro{"title": "Customer Experience Manager", "description": "**Customer Experience Manager**EnterpriseAlumni is seeking a Customer Experience Manager to join our global Customer Experience & Customer Success team. As a Customer Experience Manager, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.**Key...
-
Customer Experience Manager
Há 7 dias
São Paulo, São Paulo, Brasil Pepsico Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Manager to lead our team in delivering exceptional customer experiences across our B2B channels. As a key member of our organization, you will be responsible for developing and executing our customer experience strategy, ensuring that our customers have a positive and satisfying online...
-
Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Pepsico Tempo inteiroTransforming Customer Experience at PepsiCoWe are seeking a seasoned Customer Experience Manager to lead our B2B customer experience strategy, ensuring a positive and satisfying online experience for our customers through our Apps (Bees and Pepsico Connect).Key Responsibilities:Define and execute Brazil's Customer Experience strategy, covering over 200...
-
Customer Experience Manager
Há 4 dias
São Paulo, São Paulo, Brasil Pepsico Tempo inteiroAbout the Role:We are seeking a highly skilled Customer Experience Manager to join our team at PepsiCo. As a key member of our customer experience structure, you will be responsible for protecting our brand image through our online tools, offering a great service level and customer satisfaction.Key Responsibilities:Manage and execute Brazil's Customer...
-
Customer Experience Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroDeliver Exceptional Customer Experience with AmazonAt Amazon, we're committed to being Earth's most customer-centric company. We're seeking a talented Delivery Experience CX Program Manager to lead CX programs in Brazil and drive impactful improvements in our delivery experience.About the Role:We're looking for a customer-focused, highly analytical...
-
Customer Experience Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroDeliver Exceptional Customer Experiences with AmazonAt Amazon, we're committed to providing the best possible delivery experience for our customers. As a Delivery Experience CX Program Manager, you'll play a critical role in driving this mission forward.Key Responsibilities:Enhance the customer delivery experience in a high-complexity environmentBuild...
-
Customer Experience Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroDeliver Exceptional Customer Experiences with AmazonAt Amazon, we're committed to providing the best possible delivery experience for our customers. As a Delivery Experience CX Program Manager, you'll play a critical role in driving this mission forward.Key Responsibilities:Enhance Customer Delivery Experience: Develop and implement strategies to improve the...
-
Customer Experience Manager
2 meses atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Manager at Blueground. As a key member of our operations team, you will be responsible for managing and optimizing the customer experience during the check-in phase of the rental process.Key Responsibilities:Develop and implement the customer...
-
Customer Experience Project Manager
1 semana atrás
São Paulo, São Paulo, Brasil Uber Tempo inteiro**About the Role**At Uber, we're looking for a skilled Customer Experience Project Manager to join our team. As the guardian of the customer experience, you'll be responsible for ensuring every aspect of our customer support processes are designed with our customers in mind.We're seeking a fierce customer advocate who is extremely data-driven, a great...
-
Customer Experience Manager
2 meses atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout BluegroundAt Blueground, our mission is to provide exceptional living experiences for our guests. We strive to create a culture of collaboration, inclusiveness, and opportunity for our team members.We believe in empowering our people to choose their preferred way of working, whether that's in one of our offices, remotely, or a hybrid model. Our core...
-
Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Thomson Reuters Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Thomson Reuters. As a Customer Experience Manager, you will be responsible for managing the customer journey, from onboarding to ongoing interactions, with the goal of increasing customer satisfaction and loyalty, as well as enhancing the overall brand...
-
Customer Experience Manager
2 meses atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout BluegroundBlueground is a leading provider of short-term and long-term rentals, offering a unique and personalized experience to our guests. Our mission is to make people feel at home wherever they choose to live, and we're committed to delivering exceptional customer service and support.Job SummaryWe're seeking a highly skilled and experienced...
-
Customer Experience Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Allergan Tempo inteiroAbout AbbVieWe're a global biopharmaceutical company dedicated to discovering and delivering innovative medicines and solutions that address serious health issues. Our mission is to make a remarkable impact on people's lives across key therapeutic areas, including immunology, oncology, neuroscience, and eye care. Our portfolio includes products and services...
-
Customer Experience Manager
Há 6 dias
São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiroCustomer Loyalty Specialist RoleThe Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied and their interactions with our brand are seamless and positive. Responsibilities include managing system administration tasks such as dealer improvement, training, and support. Additionally, this role involves conducting CPM-related...
-
Customer Experience Manager
Há 3 dias
São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiroRole OverviewThe Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied and their interactions with our brand are seamless and positive. This involves managing system administration tasks, conducting customer loyalty activities, and supporting the Customer Interaction Center (CIC) management to enhance experiences.Key...
-
Customer Experience Planning Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Gympass Tempo inteiroJoin Our Team as a CX Planning Senior ManagerGympass is a leading corporate wellness platform that connects employees to thousands of fitness and wellness partners worldwide. As a CX Planning Senior Manager, you will play a critical role in shaping our customer experience strategy and driving business growth.About the RoleWe are seeking a highly skilled and...
-
Customer Experience Delivery Program Manager
1 semana atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroDelivery Experience CX Program ManagerAt Amazon, we're committed to delivering the best customer experience possible. As a Delivery Experience CX Program Manager, you'll play a key role in leading CX programs in Brazil, working closely with various functional teams to enhance the customer delivery experience in a high-complexity, ambiguous environment.Key...
-
Customer Experience Manager
Há 1 mês
São Paulo, São Paulo, Brasil Blueground Tempo inteiro{"h1": "Checkout Operations Lead", "p": "At Blueground, we're dedicated to making our guests feel at home wherever they choose to live. Our vision is to provide a seamless and efficient experience for our customers, and we're looking for a skilled Checkout Operations Lead to help us achieve this goal.", "ul": [{"li": "Develop and implement the customer...
-
Customer Experience Manager
1 semana atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAt Blueground, we're passionate about delivering exceptional customer experiences that make our guests feel at home. As our Ongoing Operations Lead, you'll play a critical role in ensuring our customers receive the highest levels of satisfaction, retention, and loyalty.Key Responsibilities:Develop and execute a customer experience strategy for ongoing...
-
Customer Experience Manager
2 meses atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout the RoleAt Blueground, we're committed to delivering exceptional customer experiences that make our guests feel at home. As a key member of our team, you'll play a vital role in shaping the check-in process to ensure seamless and efficient experiences for our customers.Key ResponsibilitiesDevelop and Implement Customer Journey: Design and execute a...