Guest Relations Manager

Há 15 horas


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Guest Relations Manager

Join Accor Hotels as a Guest Relations Manager and be part of a dynamic team that delivers exceptional guest experiences. As a key member of our Front Office team, you will lead and support all aspects of guest service, ensuring that every interaction is personalized, engaging, and memorable.

Key Responsibilities:
  • Lead and support Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, Guest Services, and Fairmont Gold.
  • Address guest concerns promptly and track issues to ensure memorable guest experiences.
  • Promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.
  • Review arrivals and departures, manage VIP and special request reservations, and coordinate room assignments with relevant departments.
  • Collaborate with Housekeeping and Guest Services on arrivals, departures, and lobby management, and oversee tours, groups, and conferences from a Front Desk perspective.
  • Communicate operational needs and important information to teams through briefings, emails, and meetings.
  • Maximize room revenue by balancing rooms inventory.
  • Optimize productivity through effective staffing and scheduling.
  • Coach and mentor Front Office colleagues in their personal and professional development.
  • Act as an active member of the Emergency Response Team, including handling emergency procedures and fire panel management.
  • Ensure a safe working environment by following and maintaining Health & Safety standards.
Requirements:
  • Passion for guest service and excellent written and verbal communication skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Minimum of 2-year previous proven leadership experience.
  • Knowledge of Opera Property Management System an asset.
  • Should possess or seek certification in basic First Aid.
  • Strong guest service orientation and training skills background required.
  • Ability to work independently and prioritize responsibilities.
  • Experience with a Hotel loyalty program an asset.
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
About Accor Hotels:

Accor Hotels is a global leader in the hospitality industry, committed to delivering exceptional guest experiences. We welcome you as you are and offer a dynamic work environment that supports your growth and development. Join our team and discover the limitless possibilities of a career with Accor Hotels.



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