Guest Relations Manager
Há 15 horas
Join Accor Hotels as a Guest Relations Manager and be part of a dynamic team that delivers exceptional guest experiences. As a key member of our Front Office team, you will lead and support all aspects of guest service, ensuring that every interaction is personalized, engaging, and memorable.
Key Responsibilities:- Lead and support Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, Guest Services, and Fairmont Gold.
- Address guest concerns promptly and track issues to ensure memorable guest experiences.
- Promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.
- Review arrivals and departures, manage VIP and special request reservations, and coordinate room assignments with relevant departments.
- Collaborate with Housekeeping and Guest Services on arrivals, departures, and lobby management, and oversee tours, groups, and conferences from a Front Desk perspective.
- Communicate operational needs and important information to teams through briefings, emails, and meetings.
- Maximize room revenue by balancing rooms inventory.
- Optimize productivity through effective staffing and scheduling.
- Coach and mentor Front Office colleagues in their personal and professional development.
- Act as an active member of the Emergency Response Team, including handling emergency procedures and fire panel management.
- Ensure a safe working environment by following and maintaining Health & Safety standards.
- Passion for guest service and excellent written and verbal communication skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Minimum of 2-year previous proven leadership experience.
- Knowledge of Opera Property Management System an asset.
- Should possess or seek certification in basic First Aid.
- Strong guest service orientation and training skills background required.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Accor Hotels is a global leader in the hospitality industry, committed to delivering exceptional guest experiences. We welcome you as you are and offer a dynamic work environment that supports your growth and development. Join our team and discover the limitless possibilities of a career with Accor Hotels.
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