Duty Manager

Há 6 dias

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Title: Duty Manager

Join Accor Hotels as a Duty Manager and take on the challenge of ensuring the smooth and efficient daily operation of our Front Desk.

Job Summary

We are seeking a highly skilled and experienced Duty Manager to oversee the Front Desk and provide exceptional service to our guests. As a key member of our team, you will be responsible for managing and supervising staff, ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.

Key Responsibilities
  1. Front Office Operation
  • Conduct daily briefings and ensure that all pertinent information is well received by team members.
  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
  • Review, analyze and suggest improvement of work flow and standards at the Front Desk.
  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
  • Ensure documentation of all guest related issues using the logbook.
  • Sign media and supervise shift handover procedures.
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
  • Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
  • Assist Guest Relations in greeting, rooming, and sending off guests.
  • Inspect front of house and back of house regularly for cleanliness and orderliness.
  • Ensure that front line staff complies with marketing techniques and maximizes sales.
  • Check billing instructions, monitor guest credit and act upon any discrepancies.
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
  • Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently.
  • Ensures the Safety, Security and Loss Control policies and procedures are complied with at the lobby and driveway. Handle and manage hotel emergencies.
  • Conduct Night Audit Process for hotel.
Team Management
  • Provide department orientation and training of the hotel service standards, procedures and programs.
  • Constantly monitor team members' appearance, attitude and degree of professionalism.
  • Motivates and provides a work environment which brings out the best in team members.
Requirements

We are looking for a highly skilled and experienced Duty Manager with:

  • Diploma in Tourism / Hospitality Management.
  • Minimum 3 years of relevant experience in a similar capacity.
  • Excellent reading, writing and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.
  • Good working knowledge of MS Excel, Word, & PowerPoint.
Competencies

The ideal candidate will possess:

  • Strong leadership, interpersonal and training skills.
  • Good communication and customer contact skills.
  • Results and service oriented with an eye for details.
  • Ability to multi-task, work well in stressful & high-pressure situations.
  • A team player & builder.
  • A motivator & self-starter.
  • Well-presented and professionally groomed at all times.

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