Duty Manager
1 dia atrás
Welcome to Accor Hotels, where we strive to deliver exceptional guest experiences. As a Duty Manager, you will play a vital role in ensuring the smooth operation of our Front Desk and providing top-notch service to our valued guests.
Key Responsibilities:- Conduct daily briefings to ensure all team members are well-informed and equipped to handle guest needs.
- Supervise and manage tasks to ensure highest quality service delivery and adherence to department standards.
- Analyze rate variance reports to optimize room revenue control and approve discounts and rebates.
- Communicate effectively with Front Office Manager and other departments to address guest services and hotel operations issues.
- Ensure documentation of guest-related issues and maintain a clean and organized front-of-house and back-of-house environment.
- Provide management presence by assisting with guest needs and complaints, and ensuring front-line staff adheres to marketing techniques and maximizes sales.
- Coordinate full-house situations, handle overbooking and pledge relocates, and ensure Safety, Security, and Loss Control policies are complied with.
- Conduct Night Audit Process for the hotel and provide department orientation and training to team members.
- Diploma in Tourism/Hospitality Management or equivalent.
- Minimum 3 years of relevant experience in a similar capacity.
- Excellent reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages an advantage.
- Good working knowledge of MS Excel, Word, and PowerPoint.
- Strong leadership, interpersonal, and training skills.
- Good communication and customer contact skills.
- Results and service-oriented with an eye for details.
- Ability to multi-task, work well in stressful and high-pressure situations.
- Team player and builder.
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Duty Manager
Há 6 dias
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroJob Title: Duty ManagerJoin Accor Hotels as a Duty Manager and take on the challenge of ensuring the smooth and efficient daily operation of our Front Desk.Job SummaryWe are seeking a highly skilled and experienced Duty Manager to oversee the Front Desk and provide exceptional service to our guests. As a key member of our team, you will be responsible for...
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