Guest Experience Manager

4 semanas atrás


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
{"Job Title": "Assistant Guest Experience Manager", "Job Description": "Accor Hotels: A Leader in Hospitality

We are a worldwide leader in the hospitality industry, welcoming individuals from diverse backgrounds and cultures. Our mission is to provide exceptional guest experiences, making every stay unforgettable.

Key Responsibilities:
  1. Mobilize hotel managers to implement a lasting approach to guest satisfaction.
  2. Drive consistency across departments, fostering a single team and project mindset.
  3. Ensure departments deliver and maintain high-quality guest service, projecting a positive image of the hotel.
  4. Challenge department heads to meet brand and hotel targets.
  5. Raise employee awareness about Fairmont Brand and guest experience.
  6. Contribute to changes in working methods, promoting cohesion and cross-departmental collaboration.
  7. Ensure VOG action plans stay within budget and optimize productivity.
  8. Analyze perceived value for money and recommend improvements.
  9. Drive adherence to Quality Assurance Standards across departments.
Qualifications:
  1. Leadership skills, including persuasion, motivation, and honesty.
  2. Ability to accept responsibility and delegate tasks effectively.
  3. Self-confidence, motivation, drive, and tenacity.
  4. Ability to enhance organizational performance and think strategically.
  5. Recognition and acknowledgment of others' ideas.

#J-18808-Ljbffr", "Company Description": "Accor Hotels is a leader in the hospitality industry, welcoming individuals from diverse backgrounds and cultures. Our mission is to provide exceptional guest experiences, making every stay unforgettable. We support our employees to grow and learn every day, making sure that work brings purpose to their lives. By joining Accor Hotels, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor Hotels, visit our website."]



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