Assistant Guest Service Manager

Há 18 horas


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Title: Assistant Guest Service Manager

Company Description

Accor Hotels is a global leader in the hospitality industry, and we're looking for a talented Assistant Guest Service Manager to join our team. As a key member of our front office team, you will be responsible for ensuring that all guests receive a warm and memorable welcome.

Key Responsibilities:

  • Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions.
  • Ensure that all guests receive a warm and memorable welcome.
  • Work closely with bookings & reservations, housekeeping, concierge, security, food & beverage, and golf operations regarding guest requirements to ensure that all guests' needs and expectations are met throughout their stay.
  • Deal with guest enquiries and complaints in a friendly and professional manner, ensuring guest satisfaction at all times.
  • Process settlement of guests' accounts and ensure that appropriate payment methods are adhered to.
  • Promote Trump International Golf Links' facilities and conduct accommodation and facilities tours for potential guests.
  • Ensure that the front of house and guest areas are well maintained at all times.

Requirements:

  • Previous experience within the hotel, leisure, or hospitality industry (preferably within a luxury four-star property would be a distinct advantage).
  • High standard of personal presentation.
  • Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
  • Ability to take initiative and a practical approach to problem solving.
  • Passion for delivering exceptional guest service.
  • Courteous and pleasant attitude towards guests and colleagues.
  • Ability to work as part of a team.
  • Ability to work under pressure and juggle competing priorities in a busy, fast-paced, and challenging environment with minimum supervision.

About Us:

At Accor Hotels, we're committed to diversity and inclusion. We believe that everyone deserves an equal opportunity to succeed, and we're dedicated to creating a workplace that's inclusive and respectful of all individuals. If you're passionate about delivering exceptional guest service and have a passion for hospitality, we'd love to hear from you



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