Guest Service Representative

1 semana atrás


São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiro
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Hilton Worldwide, Inc. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences from check-in through check-out, ensuring a seamless and memorable stay for our valued guests.

Key Responsibilities
  • Provide exceptional guest service, responding to guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for guests, including check-in and check-out, and complete audit procedures as required
  • Maintain a high level of customer service at all times, demonstrating a positive attitude and good communication skills
  • Attend training courses as required, and assist with the Night Team's training and development efforts
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Comply with hotel security, fire regulations, and all health and safety legislation
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
  • Follow company brand standards
  • Assist other departments as necessary
Requirements
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with guests
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
What We Offer

Hilton Worldwide, Inc. is a leading global hospitality company, offering a range of benefits and opportunities for career growth and development. As a Guest Service Agent, you will be part of a dynamic team that is dedicated to delivering exceptional guest experiences and exceeding customer expectations.



  • São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiro

    Job Title: Guest Service CoordinatorAbout the Role:We are seeking a highly skilled Guest Service Coordinator to join our team at Hilton Worldwide, Inc. As a key member of our front office team, you will be responsible for providing exceptional guest service and supporting the Manager and Guest Services Assistants in their daily activities.Key...

  • Guest Service Agent

    Há 5 dias


    São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiro

    Job Title: Guest Service AgentAt Hilton Worldwide, Inc., we are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences from check-in to check-out, ensuring a seamless and memorable stay for our valued guests.Key Responsibilities:Provide warm and welcoming...

  • Guest Service Agent

    Há 5 dias


    São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiro

    Job Title: Guest Service AgentAt Hilton Worldwide, Inc., we are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences from check-in to check-out, ensuring a seamless and memorable stay for our valued guests.Key Responsibilities:Provide warm and welcoming...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a highly skilled Guest Service Executive to join our team at Accor Hotels. As a Guest Service Executive, you will be responsible for creating unforgettable experiences for our guests.Key ResponsibilitiesGuest Welcome and Check-in: Provide a warm welcome to guests, register and process check-in for all arrivals, and update guest...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Assistant Guest Service ManagerCompany DescriptionAccor Hotels is a global leader in the hospitality industry, and we're looking for a talented Assistant Guest Service Manager to join our team. As a key member of our front office team, you will be responsible for ensuring that all guests receive a warm and memorable welcome.Key...


  • São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiro

    Job DescriptionHilton is seeking a highly skilled Guest Service Administrative Coordinator to join our team. As a key member of our Guest Services team, you will be responsible for providing exceptional support to our guests and colleagues.Key ResponsibilitiesAssist the Manager and Guest Services Assistants in administrative and bureaucratic...


  • São Paulo, São Paulo, Brasil Hilton Sao Paulo Morumbi Tempo inteiro

    A Guest Service Administrative Coordinator is responsible for supporting and assisting the Manager and Guest Services Assistants in administrative and bureaucratic activities.What will I be doing?As the Guest Service Administrative Coordinator, you will be responsible for supporting and assisting the Manager and Guest Services Assistants in administrative...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Accommodation Support SpecialistCompany DescriptionAccor Hotels is a global leader in the hospitality industry, offering a unique work environment that values diversity and inclusivity. As an Accommodation Support Specialist, you will be part of a dynamic team that strives to deliver exceptional guest experiences.Primary ResponsibilitiesAttend daily...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job DescriptionJob Title: Guest Relations AmbassadorJob Summary:We are seeking a highly skilled and experienced Guest Relations Ambassador to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Room Attendant

    4 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a highly motivated and detail-oriented Room Attendant to join our Housekeeping team at Novotel Miami Brickell. As a key member of our hospitality team, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests.Key ResponsibilitiesRespond to guest requests in a timely and professional...

  • Guest Relations Specialist

    3 semanas atrás


    São Paulo, São Paulo, Brasil BRAINY HOTEL CONSULTING LTDA Tempo inteiro

    About UsWe are a hotel consulting company that prides itself on delivering exceptional customer experiences. Our team is dedicated to understanding the unique needs of each hotel and developing customized solutions to meet those needs.Job DescriptionWe are seeking a Guest Relations Specialist to join our team. The successful candidate will be responsible for...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Join Our Team as a Guest Relations ManagerAt Accor Hotels, we're committed to delivering exceptional guest experiences. As a Guest Relations Manager, you'll play a key role in leading our Front Office team to provide personalized service and memorable moments for our guests.Key Responsibilities:Lead and support Front Office departments, ensuring adherence to...


  • São Paulo, São Paulo, Brasil Marriott International Tempo inteiro

    Job SummaryWe're seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you'll be responsible for creating memorable experiences through a wide range of services, from processing operational needs to addressing guest requests.Key ResponsibilitiesProvide personalized service to guests, ensuring...


  • São Paulo, São Paulo, Brasil BURGER KING Tempo inteiro

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Burger King team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests.Key Responsibilities:Customer Service: Greet and serve...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Unlock Your Potential with Accor HotelsAt Accor Hotels, we're committed to helping you reach your full potential. Our hotel is a world of opportunity, where you can learn something new every day and pursue your passion with support from our experienced team.A Career that Lets Your Passion ShineAs a Guest Service Agent, you'll be the first point of contact...

  • Guest Relations Specialist

    3 semanas atrás


    São Paulo, São Paulo, Brasil Trul Hoteis Tempo inteiro

    Job Title: Guest RelationsAbout Us:At Trul Hoteis, we pride ourselves on delivering exceptional experiences to our guests. Our hotels are unique, and we strive to understand what makes each one special. That's why we've implemented the concept of Customization Hoteleira, which means tailoring our services to meet the needs of each guest. Our team is...

  • Guest Experience Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    {"Job Title": "Assistant Guest Experience Manager", "Job Description": "Accor Hotels: A Leader in HospitalityWe are a worldwide leader in the hospitality industry, welcoming individuals from diverse backgrounds and cultures. Our mission is to provide exceptional guest experiences, making every stay unforgettable.Key Responsibilities:Mobilize hotel managers...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    About Accor HotelsWe're a global leader in hospitality, welcoming individuals from diverse backgrounds and fostering a culture of inclusivity. Our mission is to empower our employees to grow and learn every day, ensuring that work brings purpose to their lives. We're committed to exploring new possibilities and pushing the boundaries of hospitality.Job...


  • São Paulo, São Paulo, Brasil Marriott International Tempo inteiro

    Job SummaryWe are seeking a skilled Guest Environment Expert to join our team at Marriott International. As a key member of our housekeeping team, you will be responsible for maintaining the appearance and cleanliness of our hotel, ensuring a memorable and unique experience for our guests.Key Responsibilities:Maintain the cleanliness and organization of...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Front Desk AgentAt Accor Hotels, we are committed to providing exceptional guest experiences. As a Front Desk Agent, you will play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and concerns in a professional and...