Guest Service Representative
1 semana atrás
We are seeking a highly skilled Guest Service Agent to join our team at Hilton Worldwide, Inc. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences from check-in through check-out, ensuring a seamless and memorable stay for our valued guests.
Key Responsibilities- Provide exceptional guest service, responding to guest queries in a timely and efficient manner
- Ensure an efficient reception experience for guests, including check-in and check-out, and complete audit procedures as required
- Maintain a high level of customer service at all times, demonstrating a positive attitude and good communication skills
- Attend training courses as required, and assist with the Night Team's training and development efforts
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Comply with hotel security, fire regulations, and all health and safety legislation
- Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
- Follow company brand standards
- Assist other departments as necessary
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with guests
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Hilton Worldwide, Inc. is a leading global hospitality company, offering a range of benefits and opportunities for career growth and development. As a Guest Service Agent, you will be part of a dynamic team that is dedicated to delivering exceptional guest experiences and exceeding customer expectations.
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Guest Service Coordinator
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Guest Service Agent
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São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiroJob Title: Guest Service AgentAt Hilton Worldwide, Inc., we are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences from check-in to check-out, ensuring a seamless and memorable stay for our valued guests.Key Responsibilities:Provide warm and welcoming...
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Guest Service Agent
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São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiroJob Title: Guest Service AgentAt Hilton Worldwide, Inc., we are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences from check-in to check-out, ensuring a seamless and memorable stay for our valued guests.Key Responsibilities:Provide warm and welcoming...
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Guest Service Administrative Coordinator
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