Front Desk Representative
Há 23 horas
At Accor Hotels, we are committed to providing exceptional guest experiences. As a Front Desk Agent, you will play a vital role in ensuring our guests feel welcome and supported throughout their stay.
Key Responsibilities:- Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
- Process guest arrivals and departures, ensuring accurate and timely check-in and check-out procedures.
- Manage guest accounts, handling cash transactions and maintaining accurate records.
- Respond to telephone and in-person inquiries, providing accurate and timely information and services.
- Facilitate guest departures, ensuring a smooth and efficient check-out process.
- Contribute to the overall success of the hotel by maintaining a friendly, cheerful, and courteous demeanor at all times.
- High school diploma or equivalent.
- Previous experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Fluency in English.
- Ability to work on multiple tasks simultaneously and maintain attention to detail.
- Ability to use tact and understanding when dealing with customer service problems.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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