Guest Relations Manager

Há 20 horas


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Join Our Team as a Guest Relations Manager

At Accor Hotels, we're committed to delivering exceptional guest experiences. As a Guest Relations Manager, you'll play a key role in leading our Front Office team to provide personalized service and memorable moments for our guests.

Key Responsibilities:
  • Lead and support Front Office departments, ensuring adherence to service standards and providing friendly, engaging service.
  • Address guest concerns promptly, tracking and communicating with relevant departments to ensure memorable guest experiences.
  • Promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.
  • Review arrivals and departures, manage VIP and special request reservations, and coordinate room assignments with relevant departments.
  • Collaborate with Housekeeping and Guest Services on arrivals, departures, and lobby management, and oversee tours, groups, and conferences from a Front Desk perspective.
  • Communicate operational needs and important information to teams through briefings, emails, and meetings.
  • Maximize room revenue by balancing rooms inventory.
  • Optimize productivity through effective staffing and scheduling.
  • Coach and mentor Front Office colleagues in their personal and professional development.
  • Act as an active member of the Emergency Response Team, including handling emergency procedures and fire panel management.
  • Ensure a safe working environment by following and maintaining Health & Safety standards.
  • Assist with special projects and tasks as assigned by the hotel leadership team.
Requirements:
  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Minimum of 2-year previous proven leadership experience
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Opera Property Management System an asset
  • Should possess or seek certification in basic First Aid
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

We offer a competitive annual salary commensurate with experience, as well as a range of benefits, including medical, dental, and vision coverage, a pension plan, and more. If you're passionate about delivering exceptional guest experiences and leading a high-performing team, we encourage you to apply for this exciting opportunity.



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