Guest Relations Manager

Há 1 mês


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Job Summary

We are seeking a highly skilled Guest Relations Manager to join our team at Accor Hotels. As a key member of our Rooms Division, you will be responsible for delivering exceptional guest experiences and ensuring that our VIP guests feel truly special.

Key Responsibilities

  • Prepare for daily VIP arrivals, including room allocation, amenities, and special requests.
  • Provide friendly and courteous service to guests, responding promptly to all requests and inquiries.
  • Resolve guests' complaints and liaise with the department concerned to ensure immediate follow-up.
  • Ensure that all messages, mails, and packages are delivered to the guest room.
  • Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
  • Check hotel situation, occupancy, functions, groups, and VIPs.
  • Re-announce VIP rooms to Housekeeping and F&B departments.
  • Check if all departure details for the day have been taken, as well as for the next day.
  • Arrange for bouquets, cakes, and cards in case of guests' anniversaries and birthdays.
  • Handle online reviews, control feedback, and presence on social platforms.
  • Ensure all staff is thoroughly familiar with the hotel's emergency procedures and in a state of preparedness for any emergency that may occur.
  • Execute regular technical/skills training.
  • Review Duty Manager/Night Manager book daily and take corrective action when necessary.
  • Familiarize with all related company documentation, especially with the relevant Operational Standards Manual for the field of responsibility.
  • Assume responsibility of Duty Manager when scheduled to do so.

Requirements

  • Minimum of 2-3 years' experience as a Guest Relations Manager in a hotel.
  • Fluent English speaker and additional Russian language.
  • Experience in the GCC and/or Middle East Region is a plus.
  • Excellent communication skills, both written and verbal required.
  • Be committed to exceeding guest expectations.
  • Understanding of all hotel management best practices.
  • Customer service driven with outstanding communication and active listening skills.
  • Excellent problem-solving and multitasking skills.
  • Leadership skills along with the ability to motivate a team into high performance.
  • Ability to work flexible hours.
  • Strong sense of responsibility and a professional presentation.


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Description:As a Guest Relations Manager at Accor Hotels, you will oversee the day-to-day operation of the Guest Relations Department, ensuring the overall efficiency of standards set. You will promote a positive work environment, review and update the Logbook, and maintain associate relations. Additionally, you will resolve guest complaints, ensure...

  • Guest Relations Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Accommodate and Delight Our GuestsWe are seeking a skilled Guest Relations Manager to oversee the day-to-day operations of our Guest Relations Department. As a key member of our team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our 5-star luxury hotel.Key Responsibilities:Review and...

  • Guest Relations Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Sofitel Istanbul seeks a seasoned Hospitality Expert to spearhead guest focus efforts. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to motivate a team in a fast-paced environment.Key ResponsibilitiesEnsure the highest level of guest satisfaction by managing guest interactions, addressing...

  • Guest Relations Agent

    4 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Guest Relations AgentJob Summary:We are seeking a highly skilled Guest Relations Agent to join our team at Accor Hotels. As a Guest Relations Agent, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Closely deal with all requests, problems, and needs of guests staying...

  • Guest Relations Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage and motivate a team in a fast-paced environment.This role requires a proactive approach to guest service, strong leadership skills, and the ability to work in a high-pressure environment.Key Responsibilities:Oversee the guest experience from...

  • Guest Relations Agent

    4 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Guest Relations AgentAt Accor Hotels, we are seeking a highly skilled Guest Relations Agent to join our team. As a key member of our front office team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional customer service to our guests, responding to their needs...

  • Labor Relations Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Google Inc. Tempo inteiro

    Job Summary: We are seeking a Labor Relations Manager to join our team at Google Inc. in Canada and Latin America. As a key member of our labor relations team, you will be responsible for implementing a positive employee relations strategy for the region and managing relationships with employee representatives in the Americas.About the Role: As a Labor...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Description:Sofitel Istanbul is seeking a dynamic and experienced Guest Relations Manager to lead our guest focus efforts. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage and motivate a team in a fast-paced environment.Key Responsibilities: Oversee the guest experience from arrival to...


  • São Paulo, São Paulo, Brasil Google Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled Labor Relations Manager to join our team in Canada and Latin America. As a key member of our People Operations team, you will play a critical role in implementing a positive employee relations strategy for the region and managing relationships with employee representatives.As a Labor Relations Manager, you will...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job DescriptionJob Title: Assistant Guest Service ManagerCompany: Accor HotelsJob Summary:We are seeking a highly skilled and experienced Assistant Guest Service Manager to join our team at Accor Hotels. As a key member of our hospitality team, you will be responsible for ensuring that all guests receive a warm and memorable welcome, and that their stay with...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor,...


  • São Paulo, São Paulo, Brasil Mondelēz International Tempo inteiro

    Mondelēz International: A Global Leader in SnackingDeliver Exceptional Labor Relations StrategiesAs a key member of our labor relations team, you will play a critical role in supporting the company's high-quality labor relations strategies. Your expertise will be instrumental in providing guidance to managers and site leaders across the organization.Your...

  • Employee Relations Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    As a key member of the Culture and Counsel platform at Thermo Fisher Scientific, the Employee Relations Manager will be responsible for conducting thorough investigations into potential policy and/or Code of Conduct violations in the LATAM region. The ER Manager will act as a neutral party throughout the investigation process and ensure a timely, fair, and...


  • São Paulo, São Paulo, Brasil Exmo Tempo inteiro

    **Key Responsibilities**:We are seeking a highly skilled Senior Public Relations Manager to join our team at Exmo. As a key member of our team, you will be responsible for engaging with leads to introduce our services and products, conducting high-energy sales calls, and providing expert guidance on trading.**Requirements**:To be successful in this role, you...


  • São Paulo, São Paulo, Brasil Google Inc. Tempo inteiro

    About the Role:Google Inc. is seeking a skilled Labor Relations Manager to join our team. In this role, you will be responsible for developing and implementing labor relations strategies that promote positive relationships with employees and management.Key Responsibilities:Develop and maintain effective labor relations strategies and programs to promote...

  • Duty Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Duty ManagerJob Summary: We are seeking a highly skilled Duty Manager to oversee the smooth operation of our Front Desk and ensure exceptional guest service.Key Responsibilities:Conduct daily briefings and ensure all team members are well-informed.Manage and supervise tasks to deliver high-quality service and meet department standards.Analyze rate...


  • São Paulo, São Paulo, Brasil Mondelez International Tempo inteiro

    About the Role: Mondelēz International is seeking a skilled Senior Labor Relations Manager to lead its labor relations activities in Brazil. As a key member of the HR team, you will be responsible for supporting and executing the company's labor relations strategy.Key Responsibilities:Labor Relations Activities: You will support and improve labor...

  • Duty Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a highly skilled Duty Manager to join our team at the Centaurus Movenpick Hotel in Islamabad. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's daily activities.Key ResponsibilitiesReview and update the logbook to ensure accurate records of hotel activities.Check...


  • São Paulo, São Paulo, Brasil Google Inc. Tempo inteiro

    Job SummaryWe are seeking a skilled Labor Relations Manager to join our team at Google Inc. in a Human Resources capacity.Key ResponsibilitiesDevelop and implement HR policies and practices that align with state and federal employment laws and compliance guidelines.Collaborate with cross-functional teams to ensure effective communication and support for...

  • Duty Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Duty ManagerAccor Hotels is seeking a highly skilled Duty Manager to join our team at Pullman Lombok Merujani Mandalika Beach Resort.Job SummaryThe successful candidate will be responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensuring that all hotel guests and visitors receive an optimum level of...