Duty Manager
2 semanas atrás
Job Summary: We are seeking a highly skilled Duty Manager to oversee the smooth operation of our Front Desk and ensure exceptional guest service.
Key Responsibilities:
- Conduct daily briefings and ensure all team members are well-informed.
- Manage and supervise tasks to deliver high-quality service and meet department standards.
- Analyze rate variance reports and approve discounts and rebates.
- Communicate with the Front Office Manager on guest services and hotel operations.
- Ensure documentation of guest-related issues and sign media procedures.
- Coordinate with other departments on general administration and operations issues.
- Provide management presence by handling guest needs and complaints efficiently.
- Assist Guest Relations in greeting, rooming, and sending off guests.
- Inspect front and back of house areas for cleanliness and orderliness.
- Ensure front-line staff complies with marketing techniques and maximizes sales.
- Check billing instructions, monitor guest credit, and act on discrepancies.
- Coordinate full house situations and make necessary arrangements for overbooking and pledge relocates.
- Ensure On-Call Valet Desks and driveways are manned efficiently and procedures are followed.
- Handle and manage hotel emergencies and conduct Night Audit Process.
Requirements:
- Diploma in Tourism / Hospitality Management.
- Minimum 3 years of relevant experience in a similar capacity.
- Excellent reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Good working knowledge of MS Excel, Word, & PowerPoint.
- Strong leadership, interpersonal, and training skills.
- Good communication and customer contact skills.
- Results and service-oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
About Us: Accor Hotels is a world-leading hospitality group with a portfolio of 5,000 hotels across 100 countries.
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