Assistant Guest Service Manager

Há 4 dias


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Description

Job Title: Assistant Guest Service Manager

Company: Accor Hotels

Job Summary:

We are seeking a highly skilled and experienced Assistant Guest Service Manager to join our team at Accor Hotels. As a key member of our hospitality team, you will be responsible for ensuring that all guests receive a warm and memorable welcome, and that their stay with us is nothing short of exceptional.

Key Responsibilities:

  • Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions.
  • Ensure that all guests receive a warm and memorable welcome.
  • Work closely with bookings & reservations, housekeeping, concierge, security, food & beverage, and golf operations regarding guest requirements to ensure that all guests' needs and expectations are met throughout their stay.
  • Ensure that all guest enquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times.
  • Deal with guest bookings, check in and check out, and provide standard reports to other departments as required.
  • Keep up to date with availability, promotions, and pricing in order to provide advice to guests as necessary and maximize sales opportunities.
  • Assist with the coordination of guest itineraries, including liaising with external service providers and venues, and provide guests with information on local amenities as required.
  • Process settlement of guests' accounts and ensure that appropriate payment methods are adhered to.
  • Promote Trump International Golf Links' facilities and conduct accommodation and facilities tours for potential guests.
  • Ensure that the front of house and guest areas are well maintained at all times.
  • As required, assist with the coordination and delivery of dining, events, and food & beverage service.

Requirements:

  • Previous experience within the hotel, leisure, or hospitality industry (preferably within a luxury four-star property would be a distinct advantage).
  • High standard of personal presentation.
  • Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
  • Ability to take initiative and a practical approach to problem solving.
  • Passion for delivering exceptional guest service.
  • Courteous and pleasant attitude towards guests and colleagues.
  • Ability to work as part of a team.
  • Ability to work under pressure and juggle competing priorities in a busy, fast-paced, and challenging environment with minimum supervision.

About Us:

Accor Hotels is a leading hospitality company that welcomes you as you are and offers a wide range of job opportunities to match your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Join Our Team:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. If you are passionate about delivering exceptional guest service and have the skills and experience to match, we would love to hear from you.



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