Assistant In Room Dining Manager

Há 4 dias


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Job Description:

We are seeking a highly skilled Assistant In-Room Dining Manager to oversee the operations and in-room dining experience for all guests at Accor Hotels. This role is responsible for ensuring guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.

Key Responsibilities:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Comply with Fairmont standards and regulations to encourage safe and efficient hotel operations.
  • Act as liaison between servers, guests, and kitchen.
  • Oversee and assist daily operations, cleaning duties, and requisition of necessary supplies.
  • Responsible for shift staffing and table dressing area.
  • Supervise tabletop presentation for meal service.
  • Floor presence during shift, greeting and interaction with guests.
  • Prepare shift schedules according to Hotel occupancy and special functions.
  • Handle and resolve constructive guest feedback.
  • Complete menu knowledge.
  • May assist in other F&B outlet when needed.
  • Maintain inventory of equipment, linen, and other supplies.
  • Monitor and control POS system with regards to guest checks and hotel reports.
  • Assume additional responsibilities in Restaurant Manager's absence.

Requirements:

  • Excellent customer service skills.
  • Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5-star/diamond environment.
  • Clear and concise written and verbal communication skills in English.
  • Must be proficient in Microsoft Office, namely Word and Excel.
  • Excellent organizational, interpersonal, and administrative skills.
  • Excellent attention to detail.
  • Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations.
  • Strong food/wine and liquor knowledge.

About Accor Hotels:

Accor Hotels is a worldwide leader in the hospitality industry. We welcome you as you are and offer a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life.



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