
Industrial Client Retention Specialist
Há 6 dias
As a Customer Success Manager, you will lead a team of professionals responsible for driving client retention and optimizing team performance. Your focus will be on ensuring measurable value delivery to industrial clients.
Key Responsibilities- Manage, mentor, and develop a team of professionals, ensuring high performance and client satisfaction.
- Oversee all client accounts within your portfolio, maintaining alignment with their operational needs.
- Collaborate with factory floor teams and decision-makers to ensure seamless implementation of solutions.
- Analyze team and client performance metrics to identify areas for improvement and drive results.
- Represent the company in strategic meetings with large industrial clients, ensuring alignment with their objectives.
- Bachelor's degree in Engineering (Mechanical, Electrical, or Production) or a related field.
- 7+ years of experience in industrial environments, with leadership roles in production or maintenance management.
- Proven ability to lead teams, manage complex client portfolios, and deliver measurable results.
- Strong understanding of factory floor dynamics and maintenance strategies.
- Excellent communication and leadership skills, with experience engaging with C-level stakeholders.
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